Available to hire
I am a Software Developer with 4+ years of experience spanning WordPress plugin development, full-stack web technologies, and hands-on DevOps and cloud practices. I am a strong communicator who enjoys troubleshooting complex issues, collaborating cross-functionally, and delivering scalable, user-focused solutions. I am AWS Certified Cloud Practitioner and committed to continuous learning, building scalable, secure solutions, and collaborating across teams to optimize deployment workflows for reliability and speed.
Skills
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Language
English
Fluent
Work Experience
Customer Support Representative at Foundever
September 1, 2024 - PresentProvided customer support for a leading automobile manufacturer through phone, chat, and email while following confidentiality and compliance guidelines. Assisted customers with vehicle features, connected services including technical issues with mobile application, warranty information, recall assistance, maintenance schedules, and dealership coordination. Troubleshoot telematics concerns including GPS, navigation systems, infotainment, Android Auto / Apple CarPlay, and connected vehicle applications. Processed service requests such as service appointment scheduling and roadside assistance coordination. Documented interactions in internal CRM tools with data privacy and security in mind. Escalated technical cases to specialized teams and contributed to improving support workflows and customer experience. Achieved team KPIs like First Call Resolution and CSAT and supported adherence to schedules.
Junior Developer at StoreApps Technologies
August 1, 2021 - September 1, 2023Developed, enhanced, and maintained WordPress plugins for a global customer base. Built scalable plugin components using PHP, JavaScript, jQuery, HTML, CSS, MySQL, and Python for automation. Implemented AJAX-driven interactions and REST API integrations to dynamically fetch and synchronize data. Used WordPress hooks, filters, shortcodes, custom post types, user meta, and Options API to extend plugin functionality. Improved plugin performance through refactoring, optimized queries, caching, and security hardening. Collaborated with designers for UI/UX and performed compatibility testing across WordPress versions and hosting environments. Contributed to CI/CD pipelines and cloud infrastructure on AWS; containerized apps with Docker; and managed deployments on Kubernetes.
Trainee Developer at StoreApps Technologies
February 1, 2020 - August 1, 2021Assisted in the development and maintenance of WordPress plugins; learned WP concepts including plugin architecture, hooks, and shortcodes. Supported debugging, reproduced issues, and applied fixes under senior guidance. Participated in functional testing and documentation; contributed to UI discussions and feature planning; gained experience with Git-based workflows, CI/CD, and container orchestration with Docker and Kubernetes. Trained in AWS cloud services and security best practices; participated in incident response and root cause analysis; maintained environment configuration and deployment workflows.
Education
Bachelor of Computer Science at St. Francis Institute of Technology
January 11, 2030 - June 1, 2019Diploma in Information Technology at Shri. Bhagubhai Mafatlal Polytechnic
January 11, 2030 - June 1, 2016Qualifications
AWS Certified Cloud Practitioner
January 11, 2030 - January 11, 2026Industry Experience
Software & Internet, Professional Services
Skills
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