Available to hire
Hi, I’m Bohdan Atarasiuk, a multilingual translator and customer support professional based in Kyiv, Ukraine. I work with English, Russian, Ukrainian, and Korean, helping people and teams communicate clearly and efficiently. I enjoy solving problems, learning new skills, and delivering friendly, reliable service in fast-paced environments.
In my previous roles I’ve supported customers, moderated content, and contributed to process improvements, always aiming for high-quality service and positive user experiences. I’m excited to continue growing in translation, customer success, and digital operations.
Skills
Experience Level
Intermediate
Language
English
Advanced
Russian
Fluent
Ukrainian
Fluent
Korean
Intermediate
Work Experience
Customer Support Agent at GoCardless
July 1, 2022 - August 2, 2023Handled customer inquiries, maintained CRM, created and maintained customer loyalty through excellent customer interactions; answered product and service questions via email (Zendesk); supported training and development; maintained customer account information; contributed to content workflow to website.
Support Agent and Content Moderator at Fenix Entertainment
August 2, 2023 - March 31, 2025Assisted customers with inquiries and provided information about products and services via chats (up to 9 chats) and emails; resolved customer complaints by identifying issues and offering solutions; monitored KYC and CRM systems; created and maintained customer loyalty through excellent customer interactions; answered product and service questions via email (Zendesk).
English Teacher at Green Country
May 1, 2021 - April 1, 2022Prepared and implemented lesson plans; helped students develop important learning skills and good study habits; supported trips and related issues.
Freelance Translator at Translators Without Borders (TWB); Charity Translators; Respond - Crisis Translation
January 1, 2021 - December 31, 2022Volunteer translator providing crisis translation and humanitarian support; worked with English and other languages as needed.
Digital Trust and Safety Analyst at Telus Digital
April 1, 2025 - PresentBack office support and taking over general administrative tasks; played a crucial role in helping achieve the company’s business targets and ensuring quality standards.
Education
Bachelor's Degree in Translation (Korean and English) at Kyiv National Linguistic University
January 1, 2018 - January 1, 2022Qualifications
Industry Experience
Media & Entertainment, Education, Professional Services, Software & Internet
Skills
Experience Level
Intermediate
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