I am an organized and proactive professional with four years of experience in fast-paced, client-facing roles within the education and administrative sectors. I excel at managing daily operations, handling enquiries, and supporting teams with reliable, high-quality administrative work. I am eager to move into a corporate environment, bringing transferable operational experience, strong interpersonal skills, and a dependable, service-focused approach. I am dedicated to creating engaging learning resources and well-structured content. My experience across educational settings and front-of-house operations has honed my ability to adapt quickly, communicate effectively, and maintain meticulous attention to detail under pressure.

Laura Ortiz

I am an organized and proactive professional with four years of experience in fast-paced, client-facing roles within the education and administrative sectors. I excel at managing daily operations, handling enquiries, and supporting teams with reliable, high-quality administrative work. I am eager to move into a corporate environment, bringing transferable operational experience, strong interpersonal skills, and a dependable, service-focused approach. I am dedicated to creating engaging learning resources and well-structured content. My experience across educational settings and front-of-house operations has honed my ability to adapt quickly, communicate effectively, and maintain meticulous attention to detail under pressure.

Available to hire

I am an organized and proactive professional with four years of experience in fast-paced, client-facing roles within the education and administrative sectors. I excel at managing daily operations, handling enquiries, and supporting teams with reliable, high-quality administrative work. I am eager to move into a corporate environment, bringing transferable operational experience, strong interpersonal skills, and a dependable, service-focused approach.

I am dedicated to creating engaging learning resources and well-structured content. My experience across educational settings and front-of-house operations has honed my ability to adapt quickly, communicate effectively, and maintain meticulous attention to detail under pressure.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Receptionist at The Ivy in The Lanes, Brighton
December 1, 2025 - Present
Managed reservations and customer data, supporting personalised communication. Maintained a professional front-of-house image consistent with brand identity.
Spanish teacher and Deputy Manager at La Casita, Brighton
January 1, 2021 - October 1, 2025
Undertook administrative tasks including tasking registers, marking coursework and assessing student attendance records. Employed interactive teaching methods, including multimedia resources to stimulate student engagement and learning. Created reports of student grades and progress for personal, student and parent review. Organized engaging resources to promote student learning and progress against course objectives.
Au pair at Haywards Heath
September 1, 2019 - December 1, 2020
Facilitated language development and cultural exchange by teaching Spanish to children. Managed daily schedules for children, including educational and recreational activities, to foster a structured environment.
Office Administrator at BeBee Calidad, Zaragoza
October 1, 2018 - August 1, 2019
Managed daily office operations, ensuring efficient workflow and adherence to company policies. Handled incoming and outgoing communications, including phone calls, emails and postal correspondence, ensuring timely responses. Assisted in preparing reports, presentations, and documents using MS Office/ Google workspace.
Social Educator at St Vincent de Paul Day Center, Zaragoza
March 1, 2019 - June 30, 2019
Direct care and support in social intervention for homeless people. Prepared activities to increase their skills and leisure.
Special Needs Assistant at Center Ancora, La Rioja
April 1, 2017 - September 1, 2018
Monitored and reported on student development to improve support strategies. Completed documentation to submit reports and brief management on student behaviors, interventions and results. Coordinated with multidisciplinary teams to develop comprehensive support plans for students with complex needs.
Store worker volunteer at Scope, Haywards Heath
October 1, 2019 - March 1, 2020
Volunteer store worker supporting daily store operations and customer service.
Volunteer Assistant at Center Ancora, La Rioja
January 1, 2016 - March 1, 2017
Volunteer Assistant supporting center activities.

Education

Digital Marketing & E-commerce Certificate at Coursera
January 1, 2024 - January 12, 2026
UAL Level 3 Foundation Diploma in Art and Design at MET, Brighton
January 1, 2023 - December 31, 2024
HNC Social Integration at IES María Moliner, Zaragoza, Spain
January 1, 2017 - December 31, 2019
Vocational Education and Training in Social Health Care at IES Valle del Cidacos, La Rioja, Spain
January 1, 2015 - December 31, 2017

Qualifications

Digital Marketing & E-commerce Certificate (Coursera)
January 1, 2024 - January 12, 2026

Industry Experience

Education, Non-Profit Organization, Professional Services, Travel & Hospitality, Retail