Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a dedicated Customer Service and Operations professional with 16 years of experience in customer support, technical assistance, banking operations, and team leadership. I excel at handling escalations, coaching agents, and delivering high-quality service in fast-paced environments. My strengths include root cause analysis, process improvement, and building strong relationships with both consumer and business clients. I am proficient in online technical support, virtual assistance, and social media management, with a track record of enabling teams to perform at their best. I thrive in collaborative settings and am always eager to learn new skills to better serve clients and contribute to organizational success.…I am a dedicated Customer Service and Operations professional with 16 years of experience in customer support, technical assistance, banking operations, and team leadership. I excel at handling escalations, coaching agents, and delivering high-quality service in fast-paced environments. My strengths include root cause analysis, process improvement, and building strong relationships with both consumer and business clients. I am proficient in online technical support, virtual assistance, and social media management, with a track record of enabling teams to perform at their best. I thrive in collaborative settings and am always eager to learn new skills to better serve clients and contribute to organizational success.

Julie Marie Mendoza

Content Creator, Copywriter, Web Designer, +2





I am a dedicated Customer Service and Operations professional with 16 years of experience in customer support, technical assistance, banking operations, and team leadership. I excel at handling escalations, coaching agents, and delivering high-quality service in fast-paced environments. My strengths include root cause analysis, process improvement, and building strong relationships with both consumer and business clients. I am proficient in online technical support, virtual assistance, and social media management, with a track record of enabling teams to perform at their best. I thrive in collaborative settings and am always eager to learn new skills to better serve clients and contribute to organizational success.…I am a dedicated Customer Service and Operations professional with 16 years of experience in customer support, technical assistance, banking operations, and team leadership. I excel at handling escalations, coaching agents, and delivering high-quality service in fast-paced environments. My strengths include root cause analysis, process improvement, and building strong relationships with both consumer and business clients. I am proficient in online technical support, virtual assistance, and social media management, with a track record of enabling teams to perform at their best. I thrive in collaborative settings and am always eager to learn new skills to better serve clients and contribute to organizational success.

Available to hire

I am a dedicated Customer Service and Operations professional with 16 years of experience in customer support, technical assistance, banking operations, and team leadership. I excel at handling escalations, coaching agents, and delivering high-quality service in fast-paced environments. My strengths include root cause analysis, process improvement, and building strong relationships with both consumer and business clients.

I am proficient in online technical support, virtual assistance, and social media management, with a track record of enabling teams to perform at their best. I thrive in collaborative settings and am always eager to learn new skills to better serve clients and contribute to organizational success.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Virtual Assistant to the CEO at Fullmer Brothers Construction LLC

January 1, 2026 - Present

Manage the client’s inbox, assist with his book launch, manage the client’s calendar, help with social media management, and perform other administrative duties as needed.

Account Specialist I at JP Morgan Chase Bank & Co.

March 1, 2018 - July 1, 2023

Frontline Banker; Assisted consumer clients with daily banking needs and account concerns; Provided clear guidance on banking products, tools, and processes; Ensured accuracy, compliance, and delivering excellent customer experience.

Account Specialist II at JP Morgan Chase Bank & Co.

July 1, 2023 - February 1, 2025

Online Technical Support Supervisor – Consumer Clients; Led online technical support for consumer banking clients; Assisted non-tech-savvy customers with computer navigation and digital banking tools; Performed root cause analysis to resolve complex technical issues; Ensured timely resolution of client concerns.

Account Specialist III at JP Morgan Chase Bank & Co.

February 1, 2025 - Present

Online Technical Support Supervisor – Consumer & Business Clients; Lead technical support for both consumer and business banking clients; Engage with small and corporate business owners to address banking and technical needs; Provide expert troubleshooting and guidance; Maintain service quality, efficiency, and customer satisfaction.

Customer Service Representative at Convergys Philippines

June 1, 2013 - March 1, 2015

Handled customer inquiries and service requests professionally; Delivered timely and accurate resolutions; Managed escalations and delivered quality service.

Escalations Desk Supervisor at Convergys Philippines

March 1, 2015 - June 1, 2016

Provided real-time supervisory support and handled escalation calls; Assisted agents on long calls to manage site AHT; Ensured adherence to quality and performance standards.

Development Specialist at Convergys Philippines

June 1, 2016 - March 1, 2018

Conducted coaching sessions and identified performance improvement opportunities; Delivered knowledge transfer through teach-backs and guided training sessions; Supported agents to successfully complete training with full learning retention.

Customer Service Representative at Qualfon Philippines Inc.

October 1, 2010 - June 1, 2013

Assisted customers with phone-related issues in real time; Responded to customer concerns via phone and email; Delivered support for urgent issues and general inquiries.

Administrative Assistant / Recruitment Coordinator at Epiphany Global Outsourcing (Remote)

February 1, 2010 - September 1, 2010

Contacted businesses and potential clients by phone; Delivered prepared sales scripts to promote products and services; Collected and updated customer information and databases; Performed data entry and general administrative duties.