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Hi, I’m Enzo Piero Torres, a London-based professional with a diverse background spanning customer service, gallery operations, logistics, and a lifelong passion for music. I excel at turning complex requirements into clear, friendly experiences for customers and partners, and I thrive in fast-paced, collaborative environments where attention to detail and strong communication matter. Beyond work, I’m an avid musician who founded a rock band, studies multiple instruments, and enjoys photo editing and graphic design. I bring creativity, initiative, and practical problem-solving to teams, and I’m always eager to learn, adapt, and contribute to shaping memorable experiences.…Hi, I’m Enzo Piero Torres, a London-based professional with a diverse background spanning customer service, gallery operations, logistics, and a lifelong passion for music. I excel at turning complex requirements into clear, friendly experiences for customers and partners, and I thrive in fast-paced, collaborative environments where attention to detail and strong communication matter. Beyond work, I’m an avid musician who founded a rock band, studies multiple instruments, and enjoys photo editing and graphic design. I bring creativity, initiative, and practical problem-solving to teams, and I’m always eager to learn, adapt, and contribute to shaping memorable experiences.

Enzo Piero Torres

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Hi, I’m Enzo Piero Torres, a London-based professional with a diverse background spanning customer service, gallery operations, logistics, and a lifelong passion for music. I excel at turning complex requirements into clear, friendly experiences for customers and partners, and I thrive in fast-paced, collaborative environments where attention to detail and strong communication matter. Beyond work, I’m an avid musician who founded a rock band, studies multiple instruments, and enjoys photo editing and graphic design. I bring creativity, initiative, and practical problem-solving to teams, and I’m always eager to learn, adapt, and contribute to shaping memorable experiences.…Hi, I’m Enzo Piero Torres, a London-based professional with a diverse background spanning customer service, gallery operations, logistics, and a lifelong passion for music. I excel at turning complex requirements into clear, friendly experiences for customers and partners, and I thrive in fast-paced, collaborative environments where attention to detail and strong communication matter. Beyond work, I’m an avid musician who founded a rock band, studies multiple instruments, and enjoys photo editing and graphic design. I bring creativity, initiative, and practical problem-solving to teams, and I’m always eager to learn, adapt, and contribute to shaping memorable experiences.

Available to hire

Hi, I’m Enzo Piero Torres, a London-based professional with a diverse background spanning customer service, gallery operations, logistics, and a lifelong passion for music. I excel at turning complex requirements into clear, friendly experiences for customers and partners, and I thrive in fast-paced, collaborative environments where attention to detail and strong communication matter.

Beyond work, I’m an avid musician who founded a rock band, studies multiple instruments, and enjoys photo editing and graphic design. I bring creativity, initiative, and practical problem-solving to teams, and I’m always eager to learn, adapt, and contribute to shaping memorable experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Final Cut Pro X

Expert

Web Design

Expert

Logo

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Customer Service Sales Representative at Kaiser Appliances

November 1, 2024 - Present

Provides high-end customer service and sales support for a premium kitchen appliance brand within a UK team. Handles customer and trade enquiries regarding orders, deliveries, stock, and basic technical product information, ensuring clear communication. Maintains relationships by updating tracking information, liaising with distribution partners, and coordinating across multiple sales channels. Manages reviews across Trustpilot, Google Reviews, and Reviews.io, raising overall ratings. Delivers showroom service and virtual consultations via Zoom, and uses CRM/order management systems to track enquiries and orders.

Gallery & Logistics Coordinator at Modernity

January 1, 2024 - August 1, 2024

Responsible for inventory handling (packaging/labeling/storage), shipping and customs documentation, and coordinating transports with external carriers for exhibitions and fairs. Participates in setup and dismantling of gallery/work installations, oversees warehouse logistics, maintains client relationships, prepares condition reports, administers Artlogic database, and handles artwork safety and research to deepen product knowledge.

Head of Returns/Warehouse Technician at Tannas LTD/Gotraka LTD

August 1, 2023 - January 1, 2024

Started in warehouse duties, later leading the returns department. Managed RMAs and warranties, developed standard operating procedures, and built software tools to streamline ticketing/location/quantity tracking. Refurbished and repurposed stock where possible and contributed to the company’s PC venture, leveraging electronics repair skills.

Visitor Assistant at Natural History Museum

June 1, 2023 - December 1, 2023

Delivered exceptional service to millions of annual visitors, guiding understanding of collections and research, and adapting communication to diverse audiences. Contributed to an inclusive and welcoming workplace culture.

Shift Supervisor at Venchi S.p.A

March 1, 2023 - July 1, 2023

Managed store operations as shift supervisor, including opening/closing, display setup, team leadership, and ensuring smooth service, while maintaining inventory and delivering high-quality customer service.

Assistant Manager at Tortilla Mexican Grill

December 1, 2022 - March 1, 2023

Second-in-command to the GM, responsible for ordering, invoicing checks, hiring, interviews/trials, scheduling, coaching, training, and disciplining staff. Led initiatives to ensure smooth, profitable store operations.

Night Concierge at Rockliffe Hall

December 1, 2021 - March 1, 2022

Maintained overnight safety and security, performed security rounds and monitoring, delivered room service, and assisted guests with accommodations as a front desk representative after hours.

Operations Executive at Mintel

January 1, 2020 - July 1, 2020

Handled data entry and operational support, contributing to business analyses and reporting tasks.

Data Entry Shift Manager/Assistant Manager at McDonald's Restaurant's LTD.

June 1, 2016 - December 1, 2022

First point of contact for customers; led training, shift management, inventory, and adherence to SOPs. Assisted in store systems affecting P&L and profitability; coached teams and managed recruitment and scheduling.