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I am a Senior Customer Support Specialist with over ten years of experience, specializing in resolving complex customer issues quickly and delivering innovative solutions that improve customer experiences across identity verification workflows, SDKs, APIs, dashboards, and integrations. I am passionate about leveraging my technical skills and collaborative mindset to improve processes and contribute to impactful projects within a forward-thinking company. I thrive on cross-functional collaboration and continuous learning to drive better outcomes and scalable solutions.…I am a Senior Customer Support Specialist with over ten years of experience, specializing in resolving complex customer issues quickly and delivering innovative solutions that improve customer experiences across identity verification workflows, SDKs, APIs, dashboards, and integrations. I am passionate about leveraging my technical skills and collaborative mindset to improve processes and contribute to impactful projects within a forward-thinking company. I thrive on cross-functional collaboration and continuous learning to drive better outcomes and scalable solutions.

Daniel Maher

Web Developer, Full Stack Developer, Front-End Developer, +2

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I am a Senior Customer Support Specialist with over ten years of experience, specializing in resolving complex customer issues quickly and delivering innovative solutions that improve customer experiences across identity verification workflows, SDKs, APIs, dashboards, and integrations. I am passionate about leveraging my technical skills and collaborative mindset to improve processes and contribute to impactful projects within a forward-thinking company. I thrive on cross-functional collaboration and continuous learning to drive better outcomes and scalable solutions.…I am a Senior Customer Support Specialist with over ten years of experience, specializing in resolving complex customer issues quickly and delivering innovative solutions that improve customer experiences across identity verification workflows, SDKs, APIs, dashboards, and integrations. I am passionate about leveraging my technical skills and collaborative mindset to improve processes and contribute to impactful projects within a forward-thinking company. I thrive on cross-functional collaboration and continuous learning to drive better outcomes and scalable solutions.

Available to hire

I am a Senior Customer Support Specialist with over ten years of experience, specializing in resolving complex customer issues quickly and delivering innovative solutions that improve customer experiences across identity verification workflows, SDKs, APIs, dashboards, and integrations.

I am passionate about leveraging my technical skills and collaborative mindset to improve processes and contribute to impactful projects within a forward-thinking company. I thrive on cross-functional collaboration and continuous learning to drive better outcomes and scalable solutions.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Support Engineer at Persona

December 1, 2024 - Present

Technical troubleshooting & onboarding support for Persona, including identity verification workflows, SDKs, APIs, dashboards, and integrations. Collaborated with Product and Engineering to escalate bugs and share customer feedback; developed deep product knowledge and contributed to internal knowledge sharing to improve processes.

Senior Customer Support Specialist at HubSpot

January 1, 2020 - December 31, 2024

Troubleshooting and technical support for the HubSpot platform (web design, CRM, automation). Focused on enhancing the customer experience, aligning insights with product improvements, and mentoring teammates. Participated in cross-department collaboration, training, and knowledge sharing, and contributed to regional content projects.

Technical Support Engineer at Dropbox

January 1, 2019 - June 30, 2019

Provided advanced technical support for Dropbox products, including cloud storage and file synchronization; managed issue escalation and process improvements; gathered customer feedback to inform product enhancements.

Technical Support Agent at Teleperformance (iOS and Mac)

June 1, 2016 - November 30, 2018

Delivered customer support for Apple hardware and software issues; provided step-by-step technical guidance; contributed to knowledge base and maintained performance metrics; collaborated with team to share best practices.