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I drive significant results through strong analytical and customer engagement skills. I’m actively seeking a role where I can apply my experience in managing cross-functional projects involving market research, onboarding, social media communication, and client enablement to deliver high-impact results. I have a track record of operational excellence and strategic contribution across diverse roles with Win Home Inspection, FlowLogix GmbH, and the University of Dresden—consistently delivering results through structured project execution, stakeholder collaboration, and customer-first thinking.…I drive significant results through strong analytical and customer engagement skills. I’m actively seeking a role where I can apply my experience in managing cross-functional projects involving market research, onboarding, social media communication, and client enablement to deliver high-impact results. I have a track record of operational excellence and strategic contribution across diverse roles with Win Home Inspection, FlowLogix GmbH, and the University of Dresden—consistently delivering results through structured project execution, stakeholder collaboration, and customer-first thinking.

Ria Shrivastava

Project Manager, Full Stack Developer, Data Analyst, +1

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I drive significant results through strong analytical and customer engagement skills. I’m actively seeking a role where I can apply my experience in managing cross-functional projects involving market research, onboarding, social media communication, and client enablement to deliver high-impact results. I have a track record of operational excellence and strategic contribution across diverse roles with Win Home Inspection, FlowLogix GmbH, and the University of Dresden—consistently delivering results through structured project execution, stakeholder collaboration, and customer-first thinking.…I drive significant results through strong analytical and customer engagement skills. I’m actively seeking a role where I can apply my experience in managing cross-functional projects involving market research, onboarding, social media communication, and client enablement to deliver high-impact results. I have a track record of operational excellence and strategic contribution across diverse roles with Win Home Inspection, FlowLogix GmbH, and the University of Dresden—consistently delivering results through structured project execution, stakeholder collaboration, and customer-first thinking.

Available to hire

I drive significant results through strong analytical and customer engagement skills. I’m actively seeking a role where I can apply my experience in managing cross-functional projects involving market research, onboarding, social media communication, and client enablement to deliver high-impact results.

I have a track record of operational excellence and strategic contribution across diverse roles with Win Home Inspection, FlowLogix GmbH, and the University of Dresden—consistently delivering results through structured project execution, stakeholder collaboration, and customer-first thinking.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

German

Intermediate

Work Experience

Senior Product Support Specialist at WIN Home Inspection

January 1, 2023 - Present

Led onboarding and issue resolution projects for franchisees, liaising between users and engineering teams to prioritize feature development and bug fixes based on customer feedback; managed onboarding and software deployment timelines across 200+ franchise locations; collaborated with engineering, operations, and marketing teams to execute product rollouts, reduce issue resolution time by 70%, and improve workflow compliance; coordinated implementation and onboarding for over 35 new franchisees; supported budget tracking and cost optimization; created technical documentation and training materials; led social media and digital branding initiatives for new franchises.

Software Developer Intern at FlowLogiX GmbH

January 1, 2020 - December 31, 2020

Gained experience in software development; worked on a project to use Python and SQL to detect obstructions in a warehouse; tested databases and recommended SQLite; implemented a data ingestion pipeline; used Pandas and NumPy for data analysis; documented findings; supported new ideas for improvement.

Student Research Assistant at University of Dresden

January 1, 2019 - December 31, 2020

Supported the Chair of the System Engineering department; wrote a Python script to automate deployment of software to machines in a remote area; automated deployment using Kubernetes, Juju, Conjure-up; implemented Docker containers for client apps deployed via Kubernetes; delivered results ahead of schedule (three months into one month).