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I am a Technical Support Specialist and Web Developer with deep experience supporting VPS hosting, SaaS platforms, and cloud infrastructure. I troubleshoot complex systems, guide migrations and security hardening, and deliver reliable performance improvements while maintaining exceptional customer satisfaction. I combine strong communication and ownership of issues with business-minded solutions in fast-paced, customer-facing environments. As a founder and consultant, I help small businesses build and optimize websites, hosting, SEO, and automation.…I am a Technical Support Specialist and Web Developer with deep experience supporting VPS hosting, SaaS platforms, and cloud infrastructure. I troubleshoot complex systems, guide migrations and security hardening, and deliver reliable performance improvements while maintaining exceptional customer satisfaction. I combine strong communication and ownership of issues with business-minded solutions in fast-paced, customer-facing environments. As a founder and consultant, I help small businesses build and optimize websites, hosting, SEO, and automation.

Don J. Pacaud

Web Developer, Full Stack Developer, Front-End Developer, +5

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I am a Technical Support Specialist and Web Developer with deep experience supporting VPS hosting, SaaS platforms, and cloud infrastructure. I troubleshoot complex systems, guide migrations and security hardening, and deliver reliable performance improvements while maintaining exceptional customer satisfaction. I combine strong communication and ownership of issues with business-minded solutions in fast-paced, customer-facing environments. As a founder and consultant, I help small businesses build and optimize websites, hosting, SEO, and automation.…I am a Technical Support Specialist and Web Developer with deep experience supporting VPS hosting, SaaS platforms, and cloud infrastructure. I troubleshoot complex systems, guide migrations and security hardening, and deliver reliable performance improvements while maintaining exceptional customer satisfaction. I combine strong communication and ownership of issues with business-minded solutions in fast-paced, customer-facing environments. As a founder and consultant, I help small businesses build and optimize websites, hosting, SEO, and automation.

Available to hire

I am a Technical Support Specialist and Web Developer with deep experience supporting VPS hosting, SaaS platforms, and cloud infrastructure. I troubleshoot complex systems, guide migrations and security hardening, and deliver reliable performance improvements while maintaining exceptional customer satisfaction.

I combine strong communication and ownership of issues with business-minded solutions in fast-paced, customer-facing environments. As a founder and consultant, I help small businesses build and optimize websites, hosting, SEO, and automation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Website & Server Technical Support Specialist at IONOS

January 1, 2021 - Present

Provide advanced technical support for VPS, cloud hosting, DNS, SSL, email, and WordPress environments. Troubleshoot server performance, uptime, and configuration issues across Linux systems. Guide customers through migrations, security hardening, and optimization. Collaborate with internal engineering teams to document bugs and improve platform reliability. Consistently exceed customer satisfaction, retention, and upsell performance metrics. Serve as a trusted technical advisor in high-impact customer situations.

Founder / Web & Technical Consultant at The Inspire Designs

January 1, 2019 - Present

Design and develop professional websites and e-commerce platforms for small businesses. Manage hosting environments, domains, DNS, and WordPress infrastructure. Implement SEO strategies, automation workflows, and performance analytics. Build long-term client relationships resulting in recurring business and referrals. Deliver solutions that balance design, performance, and business goals.

Store Manager & Sales Lead at Cricket Wireless / Metro by T-Mobile

January 1, 2013 - January 1, 2021

Led high-performing retail sales teams with consistent revenue growth. Delivered technical device support and customer service. Trained staff on sales strategy, systems, and customer communication. Recognized for leadership, operational excellence, and exceeding sales targets.