Senior Information Technology Solution Advisor (Sr ITSA) at McKinsey & Company

Senior Information Technology Solution Advisor responsible for tracking and analyzing individual and team performance metrics using planning tools; coaching colleagues on best practices to maximize team and personal outcomes; proactively engaging with senior stakeholders to understand needs, adjust service delivery expectations, and ensure satisfaction; using real-time data dashboards to prioritize and maintain service consistency; identifying and resolving recurring technical issues; managing end-to-end resolution of colleague requests; leveraging vendor relationships to facilitate problem solving and solution implementation; providing guidance on complex legal/employee relations issues; leading technology learning sessions; spearheading projects for new office locations, including video conference system implementations and network infrastructure; creating a video library and talking points and job aids to enable self-learning.

Information Technology Solution Advisor (ITSA) at McKinsey & Company

Utilized dashboards to identify recurring issues and address them; managed workflow through a documented IT ticketing system; assisted with IT asset inventory; supported end-user service delivery and continual improvement initiatives.