I have over 7 years of experience in customer service, education, and administrative field. I managed the quality management system and client satisfaction teams while reporting directly to senior management. I am proficient in project management and delegation of duties. I also have strong organizational and problem-solving skills with impeccable multi-tasking abilities. I am motivated to be the best version of myself every day and further move towards other professional career opportunities.…

Yasmin Pescasio

I have over 7 years of experience in customer service, education, and administrative field. I managed the quality management system and client satisfaction teams while reporting directly to senior management. I am proficient in project management and delegation of duties. I also have strong organizational and problem-solving skills with impeccable multi-tasking abilities. I am motivated to be the best version of myself every day and further move towards other professional career opportunities.…

Available to hire

I have over 7 years of experience in customer service, education, and administrative field. I managed the quality management system and client satisfaction teams while reporting directly to senior management. I am proficient in project management and delegation of duties. I also have strong organizational and problem-solving skills with impeccable multi-tasking abilities.

I am motivated to be the best version of myself every day and further move towards other professional career opportunities.

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Skills

Experience Level

Web Design
Intermediate

Language

English
Fluent

Work Experience

Virtual Account Manager at DMS
January 1, 2024 - Present
Remote role managing client accounts, supporting daily operations, including inbox management, calendar coordination, travel, administrative tasks, and research. Led process improvements and project management automation. Implemented standard operating procedures for effective and efficient processes.
Virtual Executive Partner / Operations Manager at FARM TEST
January 1, 2023 - December 31, 2025
Managed daily operations, including inbox, calendar, travel, administrative and research tasks. Created SOPs and automations for effective processes; built operational processes such as recruitment onboarding, finance, client-specific processes; led teams to achieve quarterly goals; provided stellar customer support; basic web development and web design.
Executive Assistant / ISO 9001:2015 Internal Quality Auditor at Department of Social Welfare and Development
January 1, 2020 - December 31, 2023
Led ISO 9001:2015 internal quality management audits; conducted internal audits for different teams and processes; facilitated training activities and interagency meetings with directors and executives.
Social Media Representative - KLM Airlines at IGT Solutions
January 1, 2019 - December 31, 2020
Provided stellar customer service to clients; addressed concerns via Facebook, WhatsApp, Twitter, and Instagram; anticipated client needs and preferences when booking flights for smoother travel experiences.
English and Research Teacher (Junior High School) at Amazing Grace School
January 1, 2017 - December 31, 2019
Trained junior high school students in English and Introduction to Research; prepared learning and instructional materials catering to students' various learning styles.

Education

Bachelor's Degree, Secondary Education major in English at Polytechnic University of the Philippines
January 11, 2030 - January 29, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Media & Entertainment, Government, Professional Services, Software & Internet

Skills

Experience Level

Web Design
Intermediate