My name is Artemio Castanos III, I am 45 years old with a bachelor's degree in computer engineering. I am a strong fit for any post because I not only have an abundance of relevant experience that is a match for job descriptions, but I also have the appropriate levels of technical knowledge, customer support, and analytical skills to be able to excel in the role. If you hire me, I feel you will be impressed with my strong work ethic and my desire to continually improve and develop to stay at the top of my game within this industry. I previously worked as an Administrative Assistant, where I supported daily operations by managing schedules, coordinating with multiple stakeholders, handling documentation, and ensuring timely follow-ups. I was trusted to communicate professionally with tenants, vendors, and internal teams, often resolving issues and keeping processes moving smoothly. Technically, I am comfortable using productivity tools such as Google Workspace and Microsoft Office, managing spreadsheets, tracking tasks, and maintaining accurate records. I am detail-oriented, highly organized, and able to adapt quickly to new systems and technologies. My ability to prioritize tasks, communicate clearly, and work independently in a remote setup makes me confident I would be a strong addition to the team.

Artemio M. Castanos III

My name is Artemio Castanos III, I am 45 years old with a bachelor's degree in computer engineering. I am a strong fit for any post because I not only have an abundance of relevant experience that is a match for job descriptions, but I also have the appropriate levels of technical knowledge, customer support, and analytical skills to be able to excel in the role. If you hire me, I feel you will be impressed with my strong work ethic and my desire to continually improve and develop to stay at the top of my game within this industry. I previously worked as an Administrative Assistant, where I supported daily operations by managing schedules, coordinating with multiple stakeholders, handling documentation, and ensuring timely follow-ups. I was trusted to communicate professionally with tenants, vendors, and internal teams, often resolving issues and keeping processes moving smoothly. Technically, I am comfortable using productivity tools such as Google Workspace and Microsoft Office, managing spreadsheets, tracking tasks, and maintaining accurate records. I am detail-oriented, highly organized, and able to adapt quickly to new systems and technologies. My ability to prioritize tasks, communicate clearly, and work independently in a remote setup makes me confident I would be a strong addition to the team.

Available to hire

My name is Artemio Castanos III, I am 45 years old with a bachelor’s degree in computer engineering.

I am a strong fit for any post because I not only have an abundance of relevant experience that is a match for job descriptions, but I also have the appropriate levels of technical knowledge, customer support, and analytical skills to be able to excel in the role. If you hire me, I feel you will be impressed with my strong work ethic and my desire to continually improve and develop to stay at the top of my game within this industry.

I previously worked as an Administrative Assistant, where I supported daily operations by managing schedules, coordinating with multiple stakeholders, handling documentation, and ensuring timely follow-ups. I was trusted to communicate professionally with tenants, vendors, and internal teams, often resolving issues and keeping processes moving smoothly.

Technically, I am comfortable using productivity tools such as Google Workspace and Microsoft Office, managing spreadsheets, tracking tasks, and maintaining accurate records. I am detail-oriented, highly organized, and able to adapt quickly to new systems and technologies. My ability to prioritize tasks, communicate clearly, and work independently in a remote setup makes me confident I would be a strong addition to the team.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Advanced

Work Experience

Property Management/Administrative Assistant at Real Value Partners, LLC
August 17, 2020 - December 12, 2025
Led daily operations, maintenance, and administration of rental properties; provided admin support to senior management; maintained organized files and databases; interacted with clients; acted as executive assistant; scheduled appointments and events; supported other administrative tasks as needed.
Property Management/Admin Assistant at Real Value Partners, LLC
August 17, 2020 - December 12, 2025
Led daily operations, maintenance, and administration of rental properties; provided admin support to senior management; maintained organized files and databases; interacted with clients; acted as a personal assistant to the executive team; scheduled appointments and events; supported ad-hoc tasks as required.
I.T. Helpdesk Analyst at ATOS
April 22, 2015 - November 23, 2017
Provided front-line desktop, laptop, server, and application support to Johnson & Johnson employees; handled tickets; Administered Active Directory and Exchange accounts; installed and configured PCs and peripherals; provided IT-related support.
IT Helpdesk Analyst at Atos
April 22, 2015 - November 23, 2017
Provided front-line desktop, laptop, server, and application support to Johnson & Johnson end-users; supported Windows 7 Enterprise, Outlook/OWA, Microsoft Office; reviewed helpdesk tickets to diagnose issues and assign to appropriate resources; managed Active Directory and Exchange accounts; installed and configured PCs, monitors, printers, phones, and other hardware; performed general IT support.
Customer Service Associate at Convergys
May 27, 2013 - January 10, 2015
Resolved issues related to WMS, defective items, order and subscription cancellations, refunds, etc., via phone and email for Amazon UK.
Customer Account Executive at West Contact Services
May 28, 2012 - January 21, 2013
Handled inbound calls for new service setup, performed upgrades, and provided technical support for Internet and Phone services.
Quality Analyst Sr. Specialist at Sutherland Global Services
November 1, 2010 - May 16, 2011
Evaluated calls for regulatory compliance and customer service quality; provided training, coaching, and feedback; prepared regular reports; monitored program performance; led ad-hoc quality tasks and reporting across lines of business.
Training Specialist Professional at CITIBANK US Cards / CitiGroup BPS
July 11, 2008 - November 10, 2009
Ensured quality service by representatives; data analysis; monitored and assessed customer service; conducted training; assisted with new-hire training and trainer support.
Training Specialist at CitiBank US Cards / Citigroup BPS Pte Ltd
July 11, 2008 - November 10, 2009
Ensured representative quality, conducted new-hire training, and supported trainers in planning and endorsing agents; delivered data analytics and reporting.
Sales Supervisor at Cordia Communications
May 3, 2007 - May 10, 2008
Managed a team of 15-21 agents; ensured KPIs were met; provided training, coaching, and performance feedback; disseminated reports and maintained policy standards.
Queue Management at PeopleSupport Phils., Inc.
September 26, 2006 - April 30, 2007
Provided phone and product information support; maintained customer orders by coordinating with internal teams and third-party providers; implemented customer satisfaction initiatives.
Technical Support Representative at ETELECARE GLOBAL SOLUTIONS
August 1, 2004 - January 31, 2006
Provided Dell desktop and notebook technical support; delivered training and support solutions; conducted hardware/software installations and call center metrics management.
Comp. Educ. and Application Center Working Scholar at University of San Carlos – Technological Center
March 1, 1999 - October 31, 1999
Assisted students and teachers with computer and networking problems; ensured enrolment system connection stability.
Working Scholar at University of San Carlos – Technological Center
March 1, 1999 - October 31, 1999
Assisted students and teachers with computer and networking problems; supported university enrollment system connectivity.
Store Marketing Assistant at Jollibee Foods Corporation
January 1, 1996 - December 31, 1999
Responsible for strategic marketing and sales development of the store; hosted kiddy birthday parties.

Education

Healthcare Services NC II at Center for Health Care Professions Cebu, Inc.
June 11, 2018 - November 21, 2018
Bachelor of Science in Computer Engineering at University of San Carlos – Technological Center
January 1, 1996 - January 1, 2004
Bachelor of Science in Accountancy at University of San Carlos – Main Campus
January 1, 1996 - January 1, 1996
Secondary Education at Cebu State College of Science and Technology - Main Campus
January 1, 1993 - January 1, 1996
Elementary Education at Cebu State College of Science and Technology - Main Campus
January 1, 1987 - January 1, 1993
Healthcare Services NC II at Center for Health Care Professions Cebu, Inc.
June 11, 2018 - November 21, 2018
Bachelor of Science in Computer Engineering at University of San Carlos – Technological Center
January 1, 1996 - January 1, 2004
Bachelor of Science in Accountancy at University of San Carlos – Main Campus
January 1, 1996 - January 1, 1996
Secondary Education at Cebu State College of Science and Technology - Main Campus
January 1, 1993 - January 1, 1996
Elementary Education at Cebu State College of Science and Technology - Main Campus
January 1, 1987 - January 1, 1993

Qualifications

Add your qualifications or awards here.

Industry Experience

Real Estate & Construction, Professional Services, Software & Internet, Education, Healthcare, Telecommunications