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Hi, I’m Peris Wachera Mwangi, a reliable and detail-oriented Remote Virtual Assistant with experience in administrative support, customer service, records management, cash handling, and internal coordination. I’ve worked in fast-paced retail and BPO environments, and I’m skilled at managing inboxes, handling customer inquiries, updating records, and supporting daily operations remotely. I’m highly organized, discreet, and a quick learner who adapts to new tools, systems, and workflows with ease.…Hi, I’m Peris Wachera Mwangi, a reliable and detail-oriented Remote Virtual Assistant with experience in administrative support, customer service, records management, cash handling, and internal coordination. I’ve worked in fast-paced retail and BPO environments, and I’m skilled at managing inboxes, handling customer inquiries, updating records, and supporting daily operations remotely. I’m highly organized, discreet, and a quick learner who adapts to new tools, systems, and workflows with ease.

Peris Wachera Mwangi

Content Creator, Copywriter, Project Manager, +5

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Hi, I’m Peris Wachera Mwangi, a reliable and detail-oriented Remote Virtual Assistant with experience in administrative support, customer service, records management, cash handling, and internal coordination. I’ve worked in fast-paced retail and BPO environments, and I’m skilled at managing inboxes, handling customer inquiries, updating records, and supporting daily operations remotely. I’m highly organized, discreet, and a quick learner who adapts to new tools, systems, and workflows with ease.…Hi, I’m Peris Wachera Mwangi, a reliable and detail-oriented Remote Virtual Assistant with experience in administrative support, customer service, records management, cash handling, and internal coordination. I’ve worked in fast-paced retail and BPO environments, and I’m skilled at managing inboxes, handling customer inquiries, updating records, and supporting daily operations remotely. I’m highly organized, discreet, and a quick learner who adapts to new tools, systems, and workflows with ease.

Available to hire

Hi, I’m Peris Wachera Mwangi, a reliable and detail-oriented Remote Virtual Assistant with experience in administrative support, customer service, records management, cash handling, and internal coordination.

I’ve worked in fast-paced retail and BPO environments, and I’m skilled at managing inboxes, handling customer inquiries, updating records, and supporting daily operations remotely. I’m highly organized, discreet, and a quick learner who adapts to new tools, systems, and workflows with ease.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Help Desk Attendant / Cashier at Chieni Supermarket

January 1, 2025 - Present

Served as a primary point of contact for customers, provided professional service; handled cash transactions, receipts, and daily reconciliation with accuracy; maintained organized records and supported inventory tracking and restocking; resolved customer concerns and escalated issues when necessary.

Shop Assistant / Sales Agent at Abby's

January 1, 2024 - January 1, 2025

Supported daily shop operations including customer service, sales processing, and stock organization; assisted with inventory monitoring, pricing, and product presentation; maintained basic records and supported smooth day-to-day operations.

Customer Support Representative at BPO

January 1, 2023 - January 1, 2024

Managed high-volume inbound and outbound communication via phone, chat, and email; responded to customer inquiries clearly and professionally while following set procedures; accurately documented customer interactions and resolutions in internal systems; handled sensitive customer information with confidentiality and compliance; collaborated with internal teams to resolve issues efficiently.

Public Relations Director (Volunteer) at Rotaract Club of Nyeri – The LIT

January 1, 2025 - Present

Coordinated internal communication and maintained attendance and participation records; supported event planning, logistics, and documentation; assisted leadership with reporting and operational coordination.

Sales Agent / Shop Assistant at Abby's

January 1, 2024 - January 1, 2025

Supported daily shop operations including customer service, sales processing, and stock organization. Assisted with inventory monitoring, pricing, and product presentation. Maintained basic records and supported smooth day-to-day operations.

Customer Support Representative (BPO)

January 1, 2023 - January 1, 2024

Managed high-volume inbound and outbound communication via phone, chat, and email. Responded to customer inquiries clearly and professionally while following set procedures. Documented customer interactions and resolutions in internal systems. Handled sensitive customer information with confidentiality and compliance. Collaborated with internal teams to resolve issues efficiently.