Skills
Experience Level
Language
English
Advanced
Italian
Fluent
Albanian
Fluent
Work Experience
Help Desk Technical Assistance Internship at Innovaway Shpk Albania
May 1, 2023 - August 31, 2023Provided help desk technical assistance; supported users with IT issues, basic troubleshooting, and ticket documentation.
Customer Service Representative Internship at Teleperformance Tirana, Albania
May 1, 2025 - June 30, 2025Graduate internship focusing on customer service; assisted clients, resolved inquiries, and documented interactions.
Education
Master’s Degree IT at University Aleksander Xhuvani, Faculty of Natural Sciences
October 1, 2019 - July 30, 2021Bachelor’s Degree IT at University Aleksander Xhuvani, Faculty of Natural Sciences
October 1, 2016 - July 18, 2019High School at High School “Ahmet Dakli”
January 1, 2013 - December 31, 2016Qualifications
Specialist in Public Administration
November 1, 2023 - March 31, 2024MikroTik Certified Network Associate (MTCNA)
January 26, 2025 - February 5, 2026Web Design 40 hours Course
May 1, 2021 - July 31, 2021Industry Experience
Computers & Electronics, Software & Internet, Education, Professional Services, Telecommunications
Skills
Experience Level
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