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I am a detail-oriented professional with strong communication and project management skills. I excel at handling multiple tasks effectively in fast-paced environments. I take a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. I have hands-on experience across sales, support, and development, enabling me to contribute across disciplines and deliver value.…I am a detail-oriented professional with strong communication and project management skills. I excel at handling multiple tasks effectively in fast-paced environments. I take a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. I have hands-on experience across sales, support, and development, enabling me to contribute across disciplines and deliver value.

Archana Dilli

Full Stack Developer, Web Developer, Back-End Developer, +2

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I am a detail-oriented professional with strong communication and project management skills. I excel at handling multiple tasks effectively in fast-paced environments. I take a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. I have hands-on experience across sales, support, and development, enabling me to contribute across disciplines and deliver value.…I am a detail-oriented professional with strong communication and project management skills. I excel at handling multiple tasks effectively in fast-paced environments. I take a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. I have hands-on experience across sales, support, and development, enabling me to contribute across disciplines and deliver value.

Available to hire

I am a detail-oriented professional with strong communication and project management skills. I excel at handling multiple tasks effectively in fast-paced environments.

I take a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. I have hands-on experience across sales, support, and development, enabling me to contribute across disciplines and deliver value.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Sales Consultant at Telstra, QLD

June 1, 2025 - Present

Delivered personalised telecommunications solutions by assessing customer needs and recommending mobiles, broadband, NBN, IoT and enterprise solutions. Used Siebel CRM, Salesforce and POS platforms to process sales, manage accounts and track customer interactions. Provided technical troubleshooting support for mobile devices, SIM activations, broadband connections and network configurations. Assisted customers in understanding 5G technology, data security and cloud-based services. Consistently met and exceeded sales KPIs by promoting Telstra’s digital ecosystem.

Help Desk Assistant at Assurant, Sydney, NSW

February 1, 2024 - January 1, 2025

Maintained high levels of data confidentiality, adhering to strict security protocols. Designed, developed, and tested Java-based programs for devices. Troubleshot and resolved technical issues related to Java programs. Logged support tickets and closed them upon resolution. Managed device repair and return metrics including associated costs. Maintained detailed documentation of help desk interactions. Provided basic end-user troubleshooting and desktop support.

Operational Team Member at Bras and Things, Sydney, NSW

August 1, 2023 - January 1, 2024

Delivered excellent customer service by resolving concerns quickly and professionally. Promoted repeat business through superior customer experiences. Developed training programs that improved staff performance.

Customer Service at Domino’s, Sydney, NSW

August 1, 2023 - December 1, 2023

Provided friendly customer service and assisted shoppers as needed. Maintained inventory and monitored product quality.

Full Stack Developer Intern at Talent Sprint, India

August 1, 2021 - March 1, 2023

Provided technical support to end-users to maintain positive customer experience. Conducted regular code reviews to maintain high-quality standards. Implemented software using HTML, CSS, JavaScript and PHP. Collaborated with cross-functional teams for front-end and back-end integration.