Virtual Assistant (Freelance) at Self-employed / Freelance

Provided digital marketing and operational support to entrepreneurs, coaches and small businesses across multiple sectors. Supported the delivery of email marketing campaigns using MailerLite and Mailchimp, including segmentation, automations, lead magnets and reporting. Managed and updated WordPress websites, including content updates, blog uploads, page edits, forms and basic SEO alignment. Assisted with social media management (content scheduling, engagement and brand consistency). Supported e-commerce marketing activities across Shopify, Wix and Etsy (product content updates and customer communications). Created marketing materials, policies, training documents and online course content. Maintained CRM systems to support lead tracking and accurate customer data. Trusted to manage confidential information and deliver high-quality support.

Operations Manager (Fixed-Term Contract) at Aviator Aero Academy

Supported marketing initiatives to increase bookings and revenue. Managed operational processes, scheduling and customer experience. Worked closely with senior stakeholders to improve services and efficiency.

Procurement & Education Coordinator (Fixed-Term Contract) at Aviator Aero Academy

Coordinated procurement to support manufacturing and order fulfillment. Built and maintained supplier relationships, including contracts and payment terms. Created policies, procedures, learning materials and online training courses. Coordinated with internal teams and external partners to deliver projects on time.

Customer Service Assistant at Charter Court Finance

Delivered high-quality customer service in a fast-paced environment. Used proactive communication and problem-solving to enhance customer experience.

Mortgage Administrator at Charter Court Finance

Managed mortgage administration, maintained accurate records and supported internal teams.

Virtual Assistant (Freelance) at Your PA Services

Provided digital marketing and operational support to entrepreneurs and coaches across multiple sectors. Supported the delivery of email marketing campaigns using MailerLite and Mailchimp, including segmentation, automation, lead magnets and reporting. Managed WordPress websites, content updates, blog uploads, page edits, formatting and basic SEO-aligned optimization. Assisted social media management, including content scheduling, engagement and brand consistency. Supported e-commerce marketing activity across Shopify, Wix and Etsy, including product content updates and customer communications. Created and formatted marketing materials, policies, training documents and online course content. Maintained CRM systems to support lead tracking and accurate customer data. Trusted to manage confidential information and deliver consistent, high-quality support.

Operations Manager at Aviator Aero Academy

Provided marketing support and operations coordination for diverse initiatives, including marketing campaigns, event promotions and CRM management. Coordinated with internal teams and external partners to deliver projects on time. Supported the production of marketing materials and onboarding content; ensured consistent customer experience and efficient operations.

Procurement & Education Coordinator at Heaven Health & Beauty Ltd

Created policies, processes, learning materials and online training courses. Coordinated with internal teams and external partners to deliver projects on time. Managed procurement and education-related tasks under a fixed-term contract.