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I am a versatile professional with 20+ years of experience in customer service, project coordination, HR, and communications. I excel at navigating complex systems, supporting teams, and delivering results across sectors. I am known for my strong communication, organization, research ability, and problem-solving in both corporate and creative environments. I thrive in collaborative settings, including remote teams, and have experience rewriting internal training documentation, onboarding new staff, and coordinating events. I have led recognition and wellness initiatives and managed creative ventures such as voiceover work and sculptural design.…I am a versatile professional with 20+ years of experience in customer service, project coordination, HR, and communications. I excel at navigating complex systems, supporting teams, and delivering results across sectors. I am known for my strong communication, organization, research ability, and problem-solving in both corporate and creative environments. I thrive in collaborative settings, including remote teams, and have experience rewriting internal training documentation, onboarding new staff, and coordinating events. I have led recognition and wellness initiatives and managed creative ventures such as voiceover work and sculptural design.

Michael A. Nordstrom

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I am a versatile professional with 20+ years of experience in customer service, project coordination, HR, and communications. I excel at navigating complex systems, supporting teams, and delivering results across sectors. I am known for my strong communication, organization, research ability, and problem-solving in both corporate and creative environments. I thrive in collaborative settings, including remote teams, and have experience rewriting internal training documentation, onboarding new staff, and coordinating events. I have led recognition and wellness initiatives and managed creative ventures such as voiceover work and sculptural design.…I am a versatile professional with 20+ years of experience in customer service, project coordination, HR, and communications. I excel at navigating complex systems, supporting teams, and delivering results across sectors. I am known for my strong communication, organization, research ability, and problem-solving in both corporate and creative environments. I thrive in collaborative settings, including remote teams, and have experience rewriting internal training documentation, onboarding new staff, and coordinating events. I have led recognition and wellness initiatives and managed creative ventures such as voiceover work and sculptural design.

Available to hire

I am a versatile professional with 20+ years of experience in customer service, project coordination, HR, and communications. I excel at navigating complex systems, supporting teams, and delivering results across sectors. I am known for my strong communication, organization, research ability, and problem-solving in both corporate and creative environments.

I thrive in collaborative settings, including remote teams, and have experience rewriting internal training documentation, onboarding new staff, and coordinating events. I have led recognition and wellness initiatives and managed creative ventures such as voiceover work and sculptural design.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Purchasing Agent II at State of Vermont - Office of Purchasing & Contracting

February 1, 2025 - August 1, 2025

Draft and manage competitive public solicitations and resulting contracts; Coordinate with internal departments and external vendors to meet procurement needs; Maintain detailed documentation, ensure regulatory compliance, and deliver consistent communication across teams

Customer Care Specialist at BioTek Instruments / Agilent Technologies

May 1, 2011 - February 1, 2025

Delivered exceptional service and problem resolution in a high-tech, highly regulated environment; Maintained working knowledge of bioscience instrumentation and complex sales systems; Rewrote and improved internal training documentation; tested new CRM functionality; Helped onboard and train new Customer Care employees in internal systems and workflow

HR Specialist & Wellness Program Coordinator at Blue Cross and Blue Shield of Vermont

April 1, 2004 - February 1, 2011

Created and led award-winning internal wellness initiative; 4 consecutively Gold Awards from VT Governor's Council; Managed recruitment from ad copy to candidate interviews; Planned and executed daylong employee appreciation events for 450+ staff, coordinating catering, entertainment, grounds layout, and external vendors; Liaised with vendors, employees, and leadership on benefits and policy communication