Marketing Specialist at Elevated Minds Therapy

Led the creation and execution of content strategies for Facebook and LinkedIn, developing tailored content calendars, optimizing post performance, and maintaining a consistent brand voice that increased reach and engagement. Designed and implemented full-cycle email marketing campaigns with segmentation, automation, A/B testing, and KPI tracking to improve open and click-through rates. Conducted market research, competitor analysis, and social media audits to support brand positioning and content planning, presenting insights and recommendations to leadership. Managed Google Ads campaigns by refining targeting and keywords to enhance ROI, and used tools such as Meta Business Suite, Hootsuite, Canva, LinkedIn Analytics, and Google Workspace for effective content delivery and reporting. Tracked KPIs across platforms, prepared weekly performance reports, and collaborated with marketing and leadership teams to align marketing actions with business goals.

Passenger Service Agent at Avianca Airlines

Delivered front-line service by assisting passengers with check-in, boarding, travel documentation, and compliance with aviation security standards. Used airline systems to issue tickets, manage reservations, and provide real-time flight information. Processed luggage, handled claims, and resolved travel-related issues while supporting smooth boarding operations in accordance with airline policies and Canadian aviation regulations. Demonstrated strong communication, stress management, and customer service skills in a fast-paced international airport environment.

Customer Service Agent at Swiss Chalet

Provided customer service in the commercial area with strong knowledge of all services to ensure customer satisfaction. Actively participated in training and professional development to stay updated on new products, services, and best customer service practices. Focused on continuous personal development within the company to deliver exceptional service tailored to evolving customer needs.

Administrative & Marketing Support at Domicilios Rionegro

Contributed to the company’s advertising efforts by supporting the creation of traditional marketing materials such as bulletins, posters, and flyers, and collaborating with management to execute offline promotional strategies aligned with business objectives. Maintained strong client relationships by providing personalized support, consistent communication, and timely solutions, serving as a key point of contact for client needs. Supported administrative and logistical operations to ensure efficient project execution, while conducting data analysis to evaluate performance and customer feedback, contributing to informed strategic decision makin

Administrative & Marketing Support at Rionegro Administrative & Marketing

Provided administrative and marketing support, focusing on digital marketing, content calendars, and offline promotional strategies; collaborated with management on plan development; performed data analysis and KPI tracking to support strategic decision-making; maintained client relationships and ensured timely responses to inquiries.