I am Pietro Margutti, a Senior Technical Writer with over 20 years of experience. I founded Flowoza SRLS to help clients deliver agile technical writing, content management, UI style guides, and effective training programs. I specialize in creating user manuals, technical guides, and training materials for diverse audiences, converting complex software into clear, usable documentation and learning resources. I communicate fluently in English, Italian, French, and Spanish, and I enjoy collaborating with international teams. I embrace AI tools to streamline documentation workflows and stay current with AI, cloud computing, and digital transformation. I’m passionate about usability, user-centered design, and delivering documentation that empowers users to succeed.…

Pietro Margutti

I am Pietro Margutti, a Senior Technical Writer with over 20 years of experience. I founded Flowoza SRLS to help clients deliver agile technical writing, content management, UI style guides, and effective training programs. I specialize in creating user manuals, technical guides, and training materials for diverse audiences, converting complex software into clear, usable documentation and learning resources. I communicate fluently in English, Italian, French, and Spanish, and I enjoy collaborating with international teams. I embrace AI tools to streamline documentation workflows and stay current with AI, cloud computing, and digital transformation. I’m passionate about usability, user-centered design, and delivering documentation that empowers users to succeed.…

Available to hire

I am Pietro Margutti, a Senior Technical Writer with over 20 years of experience. I founded Flowoza SRLS to help clients deliver agile technical writing, content management, UI style guides, and effective training programs. I specialize in creating user manuals, technical guides, and training materials for diverse audiences, converting complex software into clear, usable documentation and learning resources.

I communicate fluently in English, Italian, French, and Spanish, and I enjoy collaborating with international teams. I embrace AI tools to streamline documentation workflows and stay current with AI, cloud computing, and digital transformation. I’m passionate about usability, user-centered design, and delivering documentation that empowers users to succeed.

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Language

English
Advanced
Italian
Fluent
French
Advanced
Spanish; Castilian
Intermediate

Work Experience

Founder and owner at Flowoza SRLS
February 1, 2019 - Present
Providing agile technical writing and training services: user and technical documentation, content digitalization, UI style guide, technical training. Providing services about usability issues, user-centered analysis techniques, localization, and technical translations.
Freelance Consultant Technical Writer and Trainer, Instructional Designer
October 1, 2003 - January 31, 2019
Providing agile technical writing and training services: user and technical documentation, content digitalization, UI style guide, technical training. Providing services about usability issues, user-centered analysis techniques, localization, and technical translations.
Documentation Manager at Siemens Building Technologies
January 1, 1999 - October 31, 2003
Responsible for user and technical documentation in a software development group.
Support and Test Manager at Cerberus Switzerland
February 1, 1986 - December 31, 1998
Responsible for system test and 2nd level customer support for world-wide distribute software products.
System Engineer at Studio di Informatica (SDI)
January 1, 1985 - December 31, 1986
System Engineer for computer control systems.
Software Engineer at European Southern Observatory (ESO)
January 1, 1983 - January 31, 1985
Software engineer in the technical department of the astronomical research group. Specialised in telescope pointing and tracking minicomputer software.
Software Engineer at DATA-ING
September 1, 1976 - July 31, 1981
Software engineer for embedded microcomputer systems.

Education

Diploma in Computer Science at Feltrinelli Technical college
January 1, 1974 - December 31, 1976

Qualifications

Building Artificial Intelligence
January 11, 2030 - February 16, 2026
Advanced Coding
January 11, 2030 - February 16, 2026
Elements of Artificial Intelligence
January 11, 2030 - February 16, 2026
UX Writer Conference
January 11, 2030 - February 16, 2026
Regolamento Macchine (UE) 2023/1230: Manuale di istruzioni e dichiarazioni di conformità
January 11, 2030 - February 16, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education
    paper Large documentation project for a building management station (2010-2020)

    Description
    Development of an online help system for software modules produced by international teams within a large supervisory and control platform.
    In an Agile/Scrum environment, documentation was created and maintained in parallel with software development, combining conceptual, procedural, and reference content supported by graphics and video.

    Scope & Contribution

    • Authoring user documentation in English using Quanos ST4 (CCMS), aligned with Scrum iterations
    • Publishing and integrating contextual HTML5 online help for Windows applications
    • Contributing to UI usability through review and refinement of labels, tooltips, and error messages
    • Supporting interface consistency and clarity as part of the UX improvement process
    • Producing multiple PDF-based technical manuals and sales-support documents
    • Creating specialized materials including cybersecurity guides and UI style guidance
    • Collaborating with distributed development teams

    Outcome
    Documentation was delivered in sync with software releases and structured to improve usability, clarity, and consistency — supporting both end users and internal stakeholders across technical and commercial functions.