Large documentation project for a building management station (2010-2020)

Description
Development of an online help system for software modules produced by international teams within a large supervisory and control platform.
In an Agile/Scrum environment, documentation was created and maintained in parallel with software development, combining conceptual, procedural, and reference content supported by graphics and video.

Scope & Contribution

• Authoring user documentation in English using Quanos ST4 (CCMS), aligned with Scrum iterations
• Publishing and integrating contextual HTML5 online help for Windows applications
• Contributing to UI usability through review and refinement of labels, tooltips, and error messages
• Supporting interface consistency and clarity as part of the UX improvement process
• Producing multiple PDF-based technical manuals and sales-support documents
• Creating specialized materials including cybersecurity guides and UI style guidance
• Collaborating with distributed development teams

Outcome
Documentation was delivered in sync with software releases and structured to improve usability, clarity, and consistency — supporting both end users and internal stakeholders across technical and commercial functions.