Led automation initiatives across IT operations: built Copilot-powered chatbot reducing Service Desk tickets by 30% and increasing self-service by 45%; automated SAP user creation with VBScript saving 25+ hours monthly; developed Automation Anywhere bots for reporting and data entry (40% efficiency gains); delivered Excel/Email RPA bots cutting processing time by 35%; automated infra tasks with Bash and Ansible shortening deployment times by 25%; designed secure Azure infrastructure ensuring compliance; migrated workflows to Power Automate saving $90K–$100K in licensing; migrated Eyeshare Resolve deployment for higher success rate; automated 300+ Jira tickets monthly; mentored juniors and conducted training; documented automation use cases saving ~ $30K; built a web-scraping bot; created 30+ flow diagrams with stakeholders; led test planning/UAT reducing errors by 20%.

Senior Analyst at HCL Technologies Ltd

August 1, 2017 - May 1, 2021

Automated VMware health checks and self-healing using VRO/VROPS; integrated systems via REST API and PowerShell, reducing integration time by 20%; built PowerShell/Ansible scripts for config, migration and troubleshooting; delivered bulk ticket dispatch tool reducing triage time by 30%; automated CISCO switch checks & NFS configs improving compliance; developed inventory management website (HTML/CSS/JS/MySQL) increasing tracking accuracy by 25%; created ad-hoc scripts for escalations and patching reducing response time by 40%; analyzed ticket data reducing volumes by 10%; conducted knowledge transfer on PowerShell, VRO, Bash & Flask for 10+ colleagues; contributed to ITIL change management and sprint delivery.