I’m Angela Englade, an AI- and tech-driven operational support specialist with 9+ years of experience helping businesses streamline processes, automate workflows, and manage client relationships. I specialize in process automation, content marketing, and administrative management to boost productivity and brand visibility. Recently I expanded into AI model design and evaluation, blending creative problem-solving with technical precision to deliver more natural, context-aware AI interactions. I’m known for turning complex challenges into scalable systems and actionable insights that support growth and innovation.

Angela Englade

I’m Angela Englade, an AI- and tech-driven operational support specialist with 9+ years of experience helping businesses streamline processes, automate workflows, and manage client relationships. I specialize in process automation, content marketing, and administrative management to boost productivity and brand visibility. Recently I expanded into AI model design and evaluation, blending creative problem-solving with technical precision to deliver more natural, context-aware AI interactions. I’m known for turning complex challenges into scalable systems and actionable insights that support growth and innovation.

Available to hire

I’m Angela Englade, an AI- and tech-driven operational support specialist with 9+ years of experience helping businesses streamline processes, automate workflows, and manage client relationships. I specialize in process automation, content marketing, and administrative management to boost productivity and brand visibility.

Recently I expanded into AI model design and evaluation, blending creative problem-solving with technical precision to deliver more natural, context-aware AI interactions. I’m known for turning complex challenges into scalable systems and actionable insights that support growth and innovation.

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Work Experience

Office Manager / Creative Operational Assistant & Marketing Specialist at Independent Clients
February 1, 2023 - December 31, 2025
Manage daily business operations and provide administrative + marketing support to small business owners. Implement digital workflows and scheduling systems to streamline cross-team communication. Design branded content for social, email, and print channels to strengthen brand presence. Coordinate digital marketing, influencer outreach, and newsletter campaigns. Manage invoicing, bookkeeping, and client onboarding tasks with precision.
AI Trainer & Model Evaluation Specialist at Outlier.AI
January 1, 2019 - January 31, 2023
Designed, trained, and tested large-language models (LLMs) to interpret human input with accuracy and context. Developed and optimized prompts to improve conversational quality and model reasoning. Conducted real-time Q&A testing with GPT-based systems to ensure readiness for launch. Analyzed results and provided data-driven feedback to refine AI outputs for more natural interactions. Collaborated with AI research teams to enhance performance, consistency, and human-like understanding.
Associate Managing Editor & Ad Operations Specialist at Hulafrog
September 1, 2017 - January 31, 2019
Managed ad placement, analytics, and content schedules for regional campaigns. Built relationships with local partners to support digital marketing collaborations. Designed and distributed creative assets to increase engagement and visibility.
Graphic Design Assistant & Typesetter at Gem Printing Co.
November 1, 2014 - September 30, 2017
Produced branding and marketing collateral for diverse clients. Managed layouts, proofing, and production for both custom and bulk print projects.

Education

B.S. in Graphic Design at The Art Institute of Pittsburgh (Online)
January 11, 2030 - February 24, 2026
A.A. in Business Administration at Delgado Community College (New Orleans, LA)
January 11, 2030 - February 24, 2026
CompTIA+ (In Progress) at Coursera
January 11, 2030 - February 24, 2026

Qualifications

Google Analytics Certification
January 11, 2030 - February 24, 2026
Foundations of Digital Marketing
January 11, 2030 - February 24, 2026
Attract & Engage Customers with Digital Marketing
January 11, 2030 - February 24, 2026

Industry Experience

Media & Entertainment, Professional Services, Software & Internet