Available to hire
I am a goal-driven, loyal employee with a keen interest in user experience, drawn from a decade of experience across multiple roles within Sky. This has given me a strong understanding of how different business operations work, and the ability to improve processes, gather requirements, and manage stakeholders effectively.
Outside of work, I am a qualified yoga teacher. This has helped me develop skills in public speaking, communication, marketing and content creation. In my spare time I enjoy cooking, listening to and playing music, and travelling.
Skills
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Experience Level
Expert
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Intermediate
Intermediate
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Intermediate
Intermediate
Language
English
Fluent
Work Experience
Service Desk Analyst at Sky
March 1, 2014 - March 31, 2019Provided 1st & 2nd line support for users via phone, chat, and in-person at the Tech Bar; migrated the knowledge base to ServiceNow; created self-help videos and articles; collaborated with internal teams to create guides for their systems.
System Developer/Analyst at Sky
March 1, 2019 - January 31, 2020Secondment in Legal Ops & Innovations to design a new service portal; gathered requirements, built a prototype, presented to stakeholders; collaborated with ServiceNow developers to implement; promoted the new interface with videos and articles.
Associate Technical Specialist – Messaging at Sky
January 1, 2020 - April 30, 2021Supported Office 365 apps, assessed and piloted new apps (Power Platform); identified use cases, tested and deployed them; led rollout and adoption of Yammer (Viva Engage) across Sky (UK, Germany, Italy).
Associate Developer (RPA) at Sky
April 1, 2021 - December 31, 2024Developed class-leading robotic process automations; contributed to up to £300k annual savings; updated solution documents; managed Jira tickets; stakeholder management; introduced Power Platform to improve internal processes.
Lead Yoga Teacher at One Space
January 1, 2025 - PresentLead weekly classes; studio assistant and social media marketer; manage memberships, schedule, hire new teachers; organize community events and retreats; collect video/photos for social media.
Education
Highers (5) at St Margaret's Academy
August 1, 2003 - May 31, 2010Software Development (2:1) - Open University at The Open University
February 1, 2016 - May 31, 2021Qualifications
Yoga Teacher Certification
January 11, 2030 - February 25, 2026Industry Experience
Software & Internet, Media & Entertainment, Professional Services, Education, Other
Skills
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Experience Level
Expert
Expert
Expert
Expert
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Intermediate
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Intermediate
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