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I am Nawara Nassan, a results-driven senior operations manager with a rich background in on-the-ground field claims, defense data systems, and strategic modernization for federal environments. I translate complex regulatory and technical requirements into scalable SaaS/PaaS solutions, specializing in identity management and data verification, and I build trusted partnerships with senior stakeholders to drive data-driven outcomes. Across roles in project management, business analysis, technical writing, and instructional design, I’ve led cross-functional teams, shaped product roadmaps, and designed curricula that boost engagement and learning outcomes. I am passionate about empowering teams with practical, compliant solutions that improve efficiency and security.…I am Nawara Nassan, a results-driven senior operations manager with a rich background in on-the-ground field claims, defense data systems, and strategic modernization for federal environments. I translate complex regulatory and technical requirements into scalable SaaS/PaaS solutions, specializing in identity management and data verification, and I build trusted partnerships with senior stakeholders to drive data-driven outcomes. Across roles in project management, business analysis, technical writing, and instructional design, I’ve led cross-functional teams, shaped product roadmaps, and designed curricula that boost engagement and learning outcomes. I am passionate about empowering teams with practical, compliant solutions that improve efficiency and security.

Nawara Nassan

Project Manager, Instructional Designer, Content Designer, +3

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I am Nawara Nassan, a results-driven senior operations manager with a rich background in on-the-ground field claims, defense data systems, and strategic modernization for federal environments. I translate complex regulatory and technical requirements into scalable SaaS/PaaS solutions, specializing in identity management and data verification, and I build trusted partnerships with senior stakeholders to drive data-driven outcomes. Across roles in project management, business analysis, technical writing, and instructional design, I’ve led cross-functional teams, shaped product roadmaps, and designed curricula that boost engagement and learning outcomes. I am passionate about empowering teams with practical, compliant solutions that improve efficiency and security.…I am Nawara Nassan, a results-driven senior operations manager with a rich background in on-the-ground field claims, defense data systems, and strategic modernization for federal environments. I translate complex regulatory and technical requirements into scalable SaaS/PaaS solutions, specializing in identity management and data verification, and I build trusted partnerships with senior stakeholders to drive data-driven outcomes. Across roles in project management, business analysis, technical writing, and instructional design, I’ve led cross-functional teams, shaped product roadmaps, and designed curricula that boost engagement and learning outcomes. I am passionate about empowering teams with practical, compliant solutions that improve efficiency and security.

Available to hire

I am Nawara Nassan, a results-driven senior operations manager with a rich background in on-the-ground field claims, defense data systems, and strategic modernization for federal environments. I translate complex regulatory and technical requirements into scalable SaaS/PaaS solutions, specializing in identity management and data verification, and I build trusted partnerships with senior stakeholders to drive data-driven outcomes.

Across roles in project management, business analysis, technical writing, and instructional design, I’ve led cross-functional teams, shaped product roadmaps, and designed curricula that boost engagement and learning outcomes. I am passionate about empowering teams with practical, compliant solutions that improve efficiency and security.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

Spanish; Castilian

Beginner

French

Advanced

Work Experience

Product Operations Manager at Lockwood Hills – Supporting Advanced Digital Learning Initiative (ADL)

December 1, 2024 - November 1, 2025

Directed cross-functional teams of 12+ technical PMs and software engineers to modernize ADL’s digital learning systems under the Defense Learning Enclave (DLE) and Enterprise Digital Learning Modernization (EDLM), improving customer engagement metrics and reporting by 35%. Managed a portfolio of 5 enterprise capabilities (LMS platforms, content repositories, learner records, credentialing frameworks) supporting 100,000+ active users per system. Authored/refined 20+ SOPs/SOWs/compliance documents, including a new knowledge management system. Led requirements workshops across DHRA offices to align governance and modernization goals. Shaped product roadmaps with senior leadership, influencing $5M+ in annual digital learning budget. Conducted root-cause analysis and implemented automation to boost efficiency and stakeholder satisfaction.

IT Project Manager at Peraton Corp – Supporting Defense Management Data Center (DMDC)

August 1, 2019 - November 1, 2024

Led migration of multiple mainframe applications to AWS GovCloud; managed a team of developers and system admins. Spearheaded USHRIS development to standardize/validate personnel/pay data for integration with DEERS, PDR, and Advana. Designed ETL components using AWS Glue and Athena for consistent data transformation and reporting. Oversaw daily operations, task assignments, progress tracking, and risk mitigation across the project lifecycle. Created/maintained Functional Specifications and RVTM for cloud-migrated data assets. Facilitated SCRUM ceremonies and maintained agile cadence with engineers and stakeholders. Defined team responsibilities and post-migration planning. Delivered essential Defense Management Reporting System requests to optimize response times for mission-critical reports.

Senior Principal Computer Systems Analyst at Northrop Grumman – Supporting Defense Management Data Center (DMDC)

August 1, 2018 - August 1, 2019

Led systems analysis and documentation for cloud migration of defense data systems, ensuring audit readiness and operational continuity. Mentored Analysts and coordinated cross-team collaboration to improve data integrity and reporting accuracy. Partnered with design/architecture teams to align cloud infrastructure with evolving user and mission needs. Translated stakeholder requirements into technical specifications and supported SDLC-aligned project delivery.

Business Analyst / Project Manager at Patton Ridgeway

January 1, 2016 - January 1, 2018

Led business analysis and project management initiatives, aligning stakeholder requirements with delivery timelines; conducted requirements elicitation, process mapping, and risk assessments to support program success.

Arabic Language Instructor / Curriculum Designer at VL247, LLC

January 1, 2013 - January 1, 2016

Delivered Arabic language instruction and designed curriculum for clients; developed Moodle-based e-learning content, assessments, and instructional materials to improve learner outcomes and engagement.

Field Claims Adjuster at Liberty Mutual Insurance

January 1, 2000 - January 1, 2006

Field claims adjuster responsible for investigating, evaluating liability, negotiating settlements, and ensuring regulatory compliance across claim files.

Arabic Language Specialist – Freelance / Contractor at Freelance / Contractor

January 1, 2003 - Present

Provide Arabic language consulting, translation, interpretation, and curriculum development for various clients on an ongoing basis.

Arabic Language Specialist at Freelance / Contractor

January 1, 2003 - Present

Provide Arabic language support and translation services on a contract basis for various clients; ongoing activity since 2003.