Available to hire
Interacting with people has been a constant thread throughout my professional life. I am passionate about coaching and training, with broad experience across various industries.
As a moderator of Design Thinking sessions, I have developed creative and innovative solutions with a range of participants for many years. I also enjoy mentoring colleagues as they develop in their careers.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
German
Fluent
English
Advanced
French
Beginner
Work Experience
Senior User Experience Architect and User Experience Researcher at Sunrise
January 1, 2019 - December 31, 2025Developed a new User Journey for the Checkout Process, reducing manual ID checks by 70% and decreasing errors in number porting. Reviewed the Journey with screen recordings and A/B testing. Prevented a CHF 250k misinvestment in UPC rebranding through usability tests and interviews. Integrated a digital solution process for technical problems with Sunrise products in Help & Support, verified via usability tests. Improved the contact page and steered customers to digital channels, resulting in 115k fewer calls. Standardized and improved the Usability Test process with 80+ tests and 400+ participants.
Senior Consultant at Business Solution Group
January 1, 2017 - December 31, 2019Conducted Design Thinking sessions to generate ideas and created prototypes for usability tests with customer advisors. Designed concepts for a user-friendly banking app, including detailed wireframes and prototypes for stakeholder discussions. Led usability tests and workshops with stakeholders and developers. Responsible for the conception, design and realization of the company’s own website (bsgroup.ch).
Various web projects during studies at University of Applied Sciences Northwestern Switzerland
January 1, 2015 - December 31, 2017Contributed to multiple web projects involving UI design, prototyping, and development during studies.
Web Specialist at UBS
January 1, 2012 - December 31, 2015Content publishing for Internet, Intranet and UBS KeyClub App. Redesign of ubs.com with SEO-specific changes. Launch of ubs.com/f1 and ubs.com/artstudio. Integration of Social Media Feeds (CSS following UBS guidelines). Project engineering for a new podcast solution for UBS CIO.
Diverse Projektarbeiten (Self-employed) at Credit Suisse, Swiss Life
January 1, 2000 - December 31, 2012Developed and designed User Interfaces; created prototypes; designed icons and charts; produced and designed various websites and print products.
Product Specialist at IL Beckman-Coulter, Zurich
January 1, 1995 - December 31, 2000Developed and designed user interfaces; created prototypes; designed icons and charts; produced and designed multiple websites and print materials.
Consultant for national research project at University of Zurich
January 1, 1994 - December 31, 1995Contributed as a consultant for a national research project.
Scientific assistant at SIAF
January 1, 1993 - December 31, 1994Supported research activities as a Scientific Assistant.
Technical Assistant at Swiss institute for biomedical engineering (ETH Zürich & University of Zurich)
January 1, 1988 - December 31, 1991Provided technical assistance in biomedical engineering projects.
Education
Creative Thinking: Techniques and Tools for Success at Imperial College London
January 1, 2023 - March 16, 2026Certified apprentices trainer at EB Zurich, Cantonal Vocational School for Further Education
January 1, 2023 - March 16, 2026Certificate of Advanced Studies Usability and User Experience at University of Applied Sciences and Arts Northwestern Switzerland
January 1, 2015 - December 31, 2016Courses at Zurich University of the Arts 3D-Gestaltung, Zeichnen, Farbenlehre at Zurich University of the Arts
January 1, 1991 - December 31, 1995Seminar for computer use in biomedical technique at ETH Zürich
January 1, 1989 - January 1, 1989Diploma of the Department of Mechanical Engineering at Ecole Technique Supérieure Winterthur
January 1, 1984 - January 1, 1987Berufslehre als Feinmechaniker at Swissair AG / Berufsmittelschule der Stadt Zürich
January 1, 1979 - January 1, 1983Qualifications
UXQB Certified Professional for Usability and User Experience - Foundation Level (CPUX-F)
January 11, 2030 - March 16, 2026Courses of studies in programming and designing PHP applications with HTML 5, jQuery & AJAX, MVC, Responsive design, JavaServer Faces programming, Software ergonomics and design dialogue, The net in colors, Building 3D worlds for the web
January 1, 2000 - December 31, 2011Webmaster Certificate
January 1, 1999 - December 31, 2000Courses in marketing, team work, project work and sales
January 1, 1995 - December 31, 1999UXQB Certified Professional for Usability and User Experience - Foundation Level (CPUX-F)
January 11, 2030 - March 16, 2026Certificate of Advanced Studies Usability and User Experience
January 1, 2015 - December 31, 2016Webmaster Certificate
January 1, 1999 - December 31, 2000Certified apprentices trainer
January 1, 2023 - March 16, 2026Industry Experience
Software & Internet, Financial Services, Professional Services, Media & Entertainment, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
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Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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