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Hi, I’m Jesse Covington, a software engineer-in-training based in Atlanta, GA. I bring a solid foundation in enterprise IT support and hands-on experience diagnosing and resolving complex systems in production environments. I’m pursuing a Software Engineering degree while actively building a full stack portfolio, and I’m known for disciplined execution, fast learning, and strong problem-solving. I enjoy bridging software with infrastructure and users, collaborating across teams to deliver reliable, scalable solutions. I thrive in fast-paced environments and am dedicated to continuous learning and practical impact.…Hi, I’m Jesse Covington, a software engineer-in-training based in Atlanta, GA. I bring a solid foundation in enterprise IT support and hands-on experience diagnosing and resolving complex systems in production environments. I’m pursuing a Software Engineering degree while actively building a full stack portfolio, and I’m known for disciplined execution, fast learning, and strong problem-solving. I enjoy bridging software with infrastructure and users, collaborating across teams to deliver reliable, scalable solutions. I thrive in fast-paced environments and am dedicated to continuous learning and practical impact.

Jesse Covington

Full Stack Developer, Web Developer, Front-End Developer, +2

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Hi, I’m Jesse Covington, a software engineer-in-training based in Atlanta, GA. I bring a solid foundation in enterprise IT support and hands-on experience diagnosing and resolving complex systems in production environments. I’m pursuing a Software Engineering degree while actively building a full stack portfolio, and I’m known for disciplined execution, fast learning, and strong problem-solving. I enjoy bridging software with infrastructure and users, collaborating across teams to deliver reliable, scalable solutions. I thrive in fast-paced environments and am dedicated to continuous learning and practical impact.…Hi, I’m Jesse Covington, a software engineer-in-training based in Atlanta, GA. I bring a solid foundation in enterprise IT support and hands-on experience diagnosing and resolving complex systems in production environments. I’m pursuing a Software Engineering degree while actively building a full stack portfolio, and I’m known for disciplined execution, fast learning, and strong problem-solving. I enjoy bridging software with infrastructure and users, collaborating across teams to deliver reliable, scalable solutions. I thrive in fast-paced environments and am dedicated to continuous learning and practical impact.

Available to hire

Hi, I’m Jesse Covington, a software engineer-in-training based in Atlanta, GA. I bring a solid foundation in enterprise IT support and hands-on experience diagnosing and resolving complex systems in production environments. I’m pursuing a Software Engineering degree while actively building a full stack portfolio, and I’m known for disciplined execution, fast learning, and strong problem-solving.

I enjoy bridging software with infrastructure and users, collaborating across teams to deliver reliable, scalable solutions. I thrive in fast-paced environments and am dedicated to continuous learning and practical impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Advanced Help Desk Analyst Tier 1 to 3 at Georgia Aquarium

January 1, 2025 - Present

Provide Tier 1 to Tier 3 technical support in a high-availability enterprise environment; diagnose and resolve hardware, software, network, and access-related issues; manage user accounts, permissions, onboarding, offboarding, and recovery via Active Directory; handle escalations requiring root cause analysis and cross-team coordination; document incidents and solutions to reduce repeat issues and improve efficiency.

Information Technology Specialist Help Desk Tier 3 at LDX Solutions / Dustex / Airitos

March 1, 2022 - January 1, 2025

Diagnosed and repaired computers, mobile devices, and electronic systems; troubleshot complex hardware and software issues in fast-paced environments; performed system optimization, malware removal, and data recovery; provided technical support in person and remotely while maintaining service documentation.

Technical Support Specialist (Freelance) at Remote

March 1, 2022 - January 1, 2025

Provided remote technical support for individuals and small businesses; diagnosed operating system, application, and network issues using remote tools; managed Active Directory troubleshooting, backups, recovery, and system optimization; supported email systems, productivity tools, and collaboration platforms.

IT Support Specialist at United States Army

September 1, 2018 - October 1, 2022

Delivered enterprise IT support in a secure, mission-critical environment; installed, configured, and supported Windows and Microsoft Office systems; resolved application, network, and hardware issues using Remedy ticketing; provisioned user accounts, performed password resets, and supported access controls; assisted with onboarding and maintained compliance with security standards.