Perform regular, daily tasks supporting Core-Mark operations across multiple DCMS facilities; provide Windows/Linux application support; monitor Jira ticket queues; remote/onsite hardware support; develop Python scripts with API integrations, SQL queries, Power Automate RPA, and Fortra Robot processes for automation, reporting, and data analytics; perform software QA testing; roll out software updates; audit file transfer and change logs; interface with third-party vendors; collaborate with IT and business stakeholders; author knowledge base articles; provide after-hours crisis support and disaster recovery data management.

Certified Tech Advisor at TheITSupportCenter

December 1, 2023 - March 31, 2024

Provide expert technical support for off-the-shelf and enterprise software and mobile devices; triage and troubleshoot client issues; own cases and document support activities; communicate via phone, tickets, and emails; certify on Microsoft software including Word, Excel, PowerPoint, Access, Azure, Exchange, SharePoint, Windows Server, and Windows OS; support .NET, C#, and SQL development; continuously train on new software; maintain knowledge base; work with server environments, networks, and security concepts; deliver excellent customer service and build client relationships.

Warehouse Supervisor at Moe’s Home Collection

January 1, 2018 - January 1, 2020

Oversaw shipping and receiving for wholesale and retail; managed day-to-day warehouse operations; controlled inventory for new, returned, missing, and damaged items; ensured operational schedules; supervised and trained team leads; created operation schedules; performed safety responsibilities as Safety Officer and First Aid Attendant; trained new employees.