I am a seasoned IT professional with a focus on ServiceNow solutions and ITIL v4 frameworks. I help organizations enhance IT service delivery and streamline business processes, with a proven track record of leading digital transformation through ITIL processes such as Incident, Problem, Change Management, and Service Request. I also leverage advanced ServiceNow features like Virtual Agent, Performance Analytics, and Service Portal to deliver measurable improvements. I advocate for the integration of AI and machine learning to improve predictive analytics and automate workflows. My strength lies in developing scalable and maintainable ServiceNow applications and integrations that boost efficiency and user satisfaction. Acting as a liaison between technical teams and stakeholders, I prioritize effective communication and collaborative problem-solving to achieve strategic goals and foster IT innovation.…I am a seasoned IT professional with a focus on ServiceNow solutions and ITIL v4 frameworks. I help organizations enhance IT service delivery and streamline business processes, with a proven track record of leading digital transformation through ITIL processes such as Incident, Problem, Change Management, and Service Request. I also leverage advanced ServiceNow features like Virtual Agent, Performance Analytics, and Service Portal to deliver measurable improvements. I advocate for the integration of AI and machine learning to improve predictive analytics and automate workflows. My strength lies in developing scalable and maintainable ServiceNow applications and integrations that boost efficiency and user satisfaction. Acting as a liaison between technical teams and stakeholders, I prioritize effective communication and collaborative problem-solving to achieve strategic goals and foster IT innovation.WWWW…