I am Abegail De Alday Osmillo, a detail-oriented IT graduate and Quality Assurance professional with experience in manual and regression testing, test case creation, and defect management. I have been trained in AI testing, particularly AI IVR systems within contact center solutions. I am experienced in UAT support and client communication, with strong collaboration skills in working with developers to ensure high-quality system delivery. I am passionate about delivering reliable, scalable solutions and improving product quality through rigorous testing and clear communication with clients and teams.…

Abegail De Alday Osmillo

I am Abegail De Alday Osmillo, a detail-oriented IT graduate and Quality Assurance professional with experience in manual and regression testing, test case creation, and defect management. I have been trained in AI testing, particularly AI IVR systems within contact center solutions. I am experienced in UAT support and client communication, with strong collaboration skills in working with developers to ensure high-quality system delivery. I am passionate about delivering reliable, scalable solutions and improving product quality through rigorous testing and clear communication with clients and teams.…

Available to hire

I am Abegail De Alday Osmillo, a detail-oriented IT graduate and Quality Assurance professional with experience in manual and regression testing, test case creation, and defect management. I have been trained in AI testing, particularly AI IVR systems within contact center solutions.

I am experienced in UAT support and client communication, with strong collaboration skills in working with developers to ensure high-quality system delivery. I am passionate about delivering reliable, scalable solutions and improving product quality through rigorous testing and clear communication with clients and teams.

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Work Experience

Quality Assurance Engineer at Trends and Technologies Incorporated
January 1, 2025 - Present
Executed manual and regression testing for contact center solutions to ensure system stability; Created and maintained test cases, scenarios, and test data based on business requirements; Logged, tracked, and managed defects, collaborating with developers for timely resolution; Provided UAT support and assisted clients in validating system functionality; Tested AI IVR systems, including call flows, prompts, and routing/queue behavior; Prepared and maintained SIT documents for end-to-end system validation; Documented test results and defect reports for tracking and analysis; Communicated with clients and internal teams to clarify requirements and provide updates; Identified system issues and contributed to overall product quality improvement.
Cadetship Training Program at Trends and Technologies Incorporated
November 1, 2024 - December 1, 2024
Completed intensive training covering IP fundamentals, networking, security, and VoIP/contact center systems; Gained hands-on knowledge in Windows Active Directory, basic installation, and security consulting; Learned business applications, MICTS, and pre-sales/client support processes; Developed project management, service management, and professional communication skills, including email etiquette and presentations (Rule the Room); Enhanced image-building and professional interaction for client-facing environments.

Education

Bachelor of Science in Information Technology (Consistent Dean's Lister) at Cavite State University – Bacoor Campus
August 1, 2020 - September 1, 2024

Qualifications

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