Available to hire
I’m Pedro Miguel Rodrigues Cordeiro, a software developer with 15+ years of experience delivering technological solutions for the contact center industry, focused on enhancing customer experience and operational efficiency. I have consistently collaborated with cross-functional teams to gather accurate requirements and translate them into robust, scalable software.
Currently, I am completing a mechatronics-focused technical internship in Wasserburg am Inn (through May 2026) as a personal initiative to deepen my knowledge in Mechatronics while continuing to contribute to software development projects.
Skills
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Language
Portuguese
Fluent
English
Advanced
German
Beginner
Work Experience
Software Developer at MEO SA
October 1, 2017 - December 31, 2025Analyze requirements and define optimal technical solutions. Integrate different software modules, databases, and APIs. Develop in both frontend and backend environments. Perform validation, debugging, and integration testing. Participate in sprints, task prioritization, and incremental software delivery. Manage product backlog and roadmap. Mentor, train, and supervise 4 junior developers. Development of technological solutions for clients such as Lusitânia, NSeguros, TAP Portugal, Saude24, Interpass, Renault, Santogal, Sata, Rubis in a contact center environment. Development of an API for sending and receiving SMS messages, issuing ATM references, web integration in iframes, and integration of contacts into outbound contact platforms, email, and ticketing using technologies and software such as Altitude Software, Python, C#, VBS, VBA, SQL Server, and Git.
Software Developer at 3CConsulting
May 1, 2010 - October 1, 2017Analyze requirements and define technical solutions. Develop, test, and implement systems and applications. Maintain and fix existing solutions. Identify and resolve bugs and performance issues. Ensure security, performance, and scalability. Provide technical support to users. Automate processes and data workflows. Mentor, train, and supervise 2 junior developers. Development of technological solutions for clients such as Millennium BCP, Galp, Cofina, UNICEF, ONI Telecommunications, Cofidis, CTT and CP Portugal in a contact center environment using Altitude Software, VB, VBS, VBA and SQL Server. Engineered tailored technological solutions for global industry leaders including Mercedes-Benz, Santander, EDP, and NOS. Developed mission-critical software using SQL Server, Oracle, and Visual Basic, managing high-volume data environments and real-time communication workflows.
Education
Master's degree in Computer Engineering at ISEL - Instituto Superior de Engenharia de Lisboa / Lisbon School of Engineering
January 11, 2030 - January 1, 2014Bachelor's degree in Computer Engineering at ISTG - Instituto Superior de Tecnologia e Gestão de Beja
January 11, 2030 - January 1, 2009Qualifications
ITIL Foundation Certificate in IT Service Management
January 1, 2022 - March 30, 2026Power BI
January 1, 2020 - March 30, 2026Altitude Software Certificate - Agent Scripting and Team Leader
January 1, 2014 - March 30, 2026Trainer Certification, Pedagogical Skills Certificante (509005/2009)
January 1, 2009 - March 30, 2026GoContact Certified Agent, Supervisor and Manager on Altitude Software
January 1, 2023 - March 30, 2026Industry Experience
Software & Internet, Telecommunications, Professional Services, Media & Entertainment
Skills
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