SHU CHEN

Developed and maintained backend services for high-traffic production platforms used by multiple clients. Built automation scripts and data processing tools to synchronize and manage data across multiple systems and databases. Supported production systems, troubleshooting issues and ensuring system reliability and stability. Participated in system upgrades and deployments across multiple environments (dev, test, production) using CI/CD pipelines and Ansible. Worked with messaging systems (RabbitMQ/Pub/Sub) to support event-driven data processing between services. Designed and implemented backend features and APIs used by internal systems and external partners. Monitored system performance using Grafana, New Relic, Sentry to identify and resolve issues. Coordinated a major system upgrade project (OGS 1.6). Wrote technical documentation for system architecture, deployment processes, and operational procedures.

Developed backend services for e-commerce checkout, payment, and order processing systems. Worked with MySQL and data pipelines to process order, delivery, and payment data. Performed load testing and performance analysis for high-traffic events (e.g., Black Friday), identifying bottlenecks and optimizing database queries. Integrated third-party services and APIs, ensuring reliable data exchange between systems.