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Hello, I'm Jonel Tuazon, a seasoned Technical Support Specialist with nearly a decade of customer service experience and a strong focus on Microsoft 365 troubleshooting. I excel at translating complex technical issues into clear, actionable steps for students, faculty, and staff, helping them maximize productivity across Office 365 tools. As a permanent resident of Canada, I bring reliability, positive communication, and a collaborative mindset to any team. I am actively expanding my French language skills (completed Level 2; Level 3 enrollment upcoming) to better serve bilingual workplaces.…Hello, I'm Jonel Tuazon, a seasoned Technical Support Specialist with nearly a decade of customer service experience and a strong focus on Microsoft 365 troubleshooting. I excel at translating complex technical issues into clear, actionable steps for students, faculty, and staff, helping them maximize productivity across Office 365 tools. As a permanent resident of Canada, I bring reliability, positive communication, and a collaborative mindset to any team. I am actively expanding my French language skills (completed Level 2; Level 3 enrollment upcoming) to better serve bilingual workplaces.

Jonel Tuazon

Web Developer, Full Stack Developer, Programmer, +3

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Hello, I'm Jonel Tuazon, a seasoned Technical Support Specialist with nearly a decade of customer service experience and a strong focus on Microsoft 365 troubleshooting. I excel at translating complex technical issues into clear, actionable steps for students, faculty, and staff, helping them maximize productivity across Office 365 tools. As a permanent resident of Canada, I bring reliability, positive communication, and a collaborative mindset to any team. I am actively expanding my French language skills (completed Level 2; Level 3 enrollment upcoming) to better serve bilingual workplaces.…Hello, I'm Jonel Tuazon, a seasoned Technical Support Specialist with nearly a decade of customer service experience and a strong focus on Microsoft 365 troubleshooting. I excel at translating complex technical issues into clear, actionable steps for students, faculty, and staff, helping them maximize productivity across Office 365 tools. As a permanent resident of Canada, I bring reliability, positive communication, and a collaborative mindset to any team. I am actively expanding my French language skills (completed Level 2; Level 3 enrollment upcoming) to better serve bilingual workplaces.

Available to hire

Hello, I’m Jonel Tuazon, a seasoned Technical Support Specialist with nearly a decade of customer service experience and a strong focus on Microsoft 365 troubleshooting. I excel at translating complex technical issues into clear, actionable steps for students, faculty, and staff, helping them maximize productivity across Office 365 tools.

As a permanent resident of Canada, I bring reliability, positive communication, and a collaborative mindset to any team. I am actively expanding my French language skills (completed Level 2; Level 3 enrollment upcoming) to better serve bilingual workplaces.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Intermediate

Work Experience

M365 Business Technical Advisor at SherWeb Inc.

May 1, 2021 - August 1, 2024

Provides technical assistance to business clients with Microsoft 365 issues; manages and supports end-user apps (Excel, Word, Outlook, Teams); assists in testing, analysis, and resolution of Office 365 platform issues.

Team Leader at Sykes Asia, Inc.

July 1, 2019 - May 1, 2021

Manages team performance, coaches members, and identifies opportunities; sets strategy to reach goals; develops team members' strengths and motivation.

Quality Analyst at Sykes Asia, Inc.

August 1, 2017 - August 1, 2019

Monitors agents' performance and behavior, coaches to maintain high customer service levels.

Technical Support Representative at Sykes Asia, Inc.

September 1, 2016 - August 1, 2017

Diagnoses and resolves technical hardware/software issues; supports Google products such as Chromecast and Google Clips.

Corporate Office Associate at PRIME Philippines

April 1, 2015 - August 1, 2016

Intermediary between lessor and lessee; drafts and completes legal documents; assists in lease negotiations.

Technical Support Representative at VXI Global Solutions

August 1, 2014 - April 1, 2015

Provides technical solutions for network problems, focusing on Internet, VoIP, and cable services; delivers AT&T Uverse service.