I am an experienced Technical Support Specialist with a strong background in Microsoft 365 troubleshooting and IT support. Over nearly a decade in customer service and technical roles, I have helped clients resolve complex problems while delivering exceptional service. I thrive in collaborative environments across education, enterprise, and vendor settings, turning technical challenges into practical solutions. I’m currently expanding my French language skills and look forward to contributing to bilingual teams across Canada. I’m a graduate of Communications so I know how to edit videos.…

Jonel Tuazon

I am an experienced Technical Support Specialist with a strong background in Microsoft 365 troubleshooting and IT support. Over nearly a decade in customer service and technical roles, I have helped clients resolve complex problems while delivering exceptional service. I thrive in collaborative environments across education, enterprise, and vendor settings, turning technical challenges into practical solutions. I’m currently expanding my French language skills and look forward to contributing to bilingual teams across Canada. I’m a graduate of Communications so I know how to edit videos.…

Available to hire

I am an experienced Technical Support Specialist with a strong background in Microsoft 365 troubleshooting and IT support. Over nearly a decade in customer service and technical roles, I have helped clients resolve complex problems while delivering exceptional service. I thrive in collaborative environments across education, enterprise, and vendor settings, turning technical challenges into practical solutions. I’m currently expanding my French language skills and look forward to contributing to bilingual teams across Canada. I’m a graduate of Communications so I know how to edit videos.

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Skills

Experience Level

Language

English
Fluent
French
Intermediate

Work Experience

M365 Business Technical Advisor at SherWeb Inc.
May 1, 2021 - August 1, 2024
Provides technical assistance to business clients with Microsoft 365 issues; manages and supports end-user apps (Excel, Word, Outlook, Teams); assists in testing, analysis, and resolution of Office 365 platform issues.
Team Leader at Sykes Asia, Inc.
July 1, 2019 - May 1, 2021
Manages team performance, coaches members, and identifies opportunities; sets strategy to reach goals; develops team members' strengths and motivation.
Quality Analyst at Sykes Asia, Inc.
August 1, 2017 - August 1, 2019
Monitors agents' performance and behavior, coaches to maintain high customer service levels.
Technical Support Representative at Sykes Asia, Inc.
September 1, 2016 - August 1, 2017
Diagnoses and resolves technical hardware/software issues; supports Google products such as Chromecast and Google Clips.
Corporate Office Associate at PRIME Philippines
April 1, 2015 - August 1, 2016
Intermediary between lessor and lessee; drafts and completes legal documents; assists in lease negotiations.
Technical Support Representative at VXI Global Solutions
August 1, 2014 - April 1, 2015
Provides technical solutions for network problems, focusing on Internet, VoIP, and cable services; delivers AT&T Uverse service.
Technical Support Representative at Convergys Corporation
June 1, 2013 - June 1, 2014
Troubleshoots cable concerns and processes Pay Per View events (Showtime Boxing, HBO PPV, UFC Fight Night).
Barista at Seattle's Best Coffee – Philippines
November 1, 2008 - April 1, 2011
Maintains espresso machines and related equipment; creates welcoming customer experience.

Education

AB Broadcast Communication at University of The East – Manila (Philippines)
April 1, 2013 - April 8, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Education, Professional Services, Media & Entertainment

Skills

Experience Level