I am a dynamic, results-driven professional with a Master’s in Computer Applications and a strong background in digital platforms, web development, and public engagement tools. With over five years of combined experience in software development, user interface design, and operations, I’ve built robust web solutions and streamlined content management while delivering solid technical support. I’m passionate about optimizing user experiences and collaborating with cross-functional teams to achieve measurable outcomes. I excel at coordinating digital content, leveraging cloud and DevOps practices, and staying ahead of industry trends to support effective public engagement. I enjoy turning complex requirements into accessible, engaging online tools and am committed to continuous learning and delivering value for users and stakeholders alike.

Liza Kiklawala

I am a dynamic, results-driven professional with a Master’s in Computer Applications and a strong background in digital platforms, web development, and public engagement tools. With over five years of combined experience in software development, user interface design, and operations, I’ve built robust web solutions and streamlined content management while delivering solid technical support. I’m passionate about optimizing user experiences and collaborating with cross-functional teams to achieve measurable outcomes. I excel at coordinating digital content, leveraging cloud and DevOps practices, and staying ahead of industry trends to support effective public engagement. I enjoy turning complex requirements into accessible, engaging online tools and am committed to continuous learning and delivering value for users and stakeholders alike.

Available to hire

I am a dynamic, results-driven professional with a Master’s in Computer Applications and a strong background in digital platforms, web development, and public engagement tools. With over five years of combined experience in software development, user interface design, and operations, I’ve built robust web solutions and streamlined content management while delivering solid technical support. I’m passionate about optimizing user experiences and collaborating with cross-functional teams to achieve measurable outcomes.

I excel at coordinating digital content, leveraging cloud and DevOps practices, and staying ahead of industry trends to support effective public engagement. I enjoy turning complex requirements into accessible, engaging online tools and am committed to continuous learning and delivering value for users and stakeholders alike.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Online Engagement Co-Ordinator at Government of Newfoundland and Labrador
October 1, 2025 - Present
Responsible for implementing the EngageNL cloud-based engagement platform, monitoring activity and usage, extracting data and reports, and providing user support. Plan, develop, and monitor content for the division’s website; research industry trends and best practices; identify emerging technologies and tactics for supporting public engagement; source and manage inventory for in-person and online engagement activities; provide technical support for virtual engagement activities and manage vendor relationships.
Supervisor at Pita Pit
June 1, 2025 - January 1, 2026
Lead daily operations, ensuring customer service and adherence to corporate standards. Trained and supervised front-line staff, focusing on compliance, safety, and use of digital systems. Managed inventory, generated reports for upper management, and supported integration of new technologies to improve operational efficiency. Maintained effective communication between team members, vendors, and management.
Assistant Manager at Burger King
November 1, 2022 - May 31, 2025
Oversaw store operations, staff scheduling, payroll coordination, and vendor communications. Spearheaded initiatives to improve customer satisfaction through digital feedback tools and real-time reporting. Handled performance analysis reports, assisted in policy rollouts, and supported compliance tracking. Developed and maintained training guides, SOPs, and onboarding resources to ensure team readiness.
Front-End Developer (Angular) at Intact IT Info
December 1, 2019 - September 1, 2022
Designed, built, and maintained interactive front-end components for responsive web applications using Angular. Collaborated with backend developers and clients to integrate RESTful APIs and enhance user experience. Monitored and analyzed user behavior data to improve platform performance and interface efficiency. Created UX prototypes in Figma and implemented accessibility best practices. Provided remote technical support and troubleshooting to clients across diverse user groups.

Education

Master of Computer Applications (MCA) at Dharmsinh Desai University, Nadiad, India
January 11, 2030 - January 1, 2021
Bachelor of Computer Applications (BCA) at VNSG University, Surat, India
January 11, 2030 - January 1, 2018

Qualifications

Google UX Design Certificate – Coursera
January 11, 2030 - April 15, 2026
AWS Cloud Bootcamp – ThinkCloudly
January 11, 2030 - April 15, 2026
Quality Assurance and Quality Control – Keyin College
January 11, 2030 - April 15, 2026
Java Collections Framework and Stream API – Online Certificate
January 11, 2030 - April 15, 2026

Industry Experience

Government, Software & Internet, Education, Professional Services