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Hi, I’m Goldee Mae Garay. I’m an LMS Administrator and Technical Virtual Assistant with 10 years of experience managing digital learning ecosystems and providing technical support. I specialize in Canvas, Moodle, and other LMS platforms, and I’ve developed online courses for thousands of users. I excel at workflow automation, SOP documentation, and performance reporting for accreditation. I’m passionate about turning curricula into engaging, interactive experiences and ensuring reliable, scalable learning environments. I thrive in remote, cross-timezone collaboration and enjoy helping institutions optimize their learning tech stack. I’m available for full-time, immediate start, and I bring a friendly, can-do attitude along with strong troubleshooting and customer success skills.…Hi, I’m Goldee Mae Garay. I’m an LMS Administrator and Technical Virtual Assistant with 10 years of experience managing digital learning ecosystems and providing technical support. I specialize in Canvas, Moodle, and other LMS platforms, and I’ve developed online courses for thousands of users. I excel at workflow automation, SOP documentation, and performance reporting for accreditation. I’m passionate about turning curricula into engaging, interactive experiences and ensuring reliable, scalable learning environments. I thrive in remote, cross-timezone collaboration and enjoy helping institutions optimize their learning tech stack. I’m available for full-time, immediate start, and I bring a friendly, can-do attitude along with strong troubleshooting and customer success skills.

GOLDEE MAE GARAY

Instructional Designer, Content Creator, Content Designer, +2

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Hi, I’m Goldee Mae Garay. I’m an LMS Administrator and Technical Virtual Assistant with 10 years of experience managing digital learning ecosystems and providing technical support. I specialize in Canvas, Moodle, and other LMS platforms, and I’ve developed online courses for thousands of users. I excel at workflow automation, SOP documentation, and performance reporting for accreditation. I’m passionate about turning curricula into engaging, interactive experiences and ensuring reliable, scalable learning environments. I thrive in remote, cross-timezone collaboration and enjoy helping institutions optimize their learning tech stack. I’m available for full-time, immediate start, and I bring a friendly, can-do attitude along with strong troubleshooting and customer success skills.…Hi, I’m Goldee Mae Garay. I’m an LMS Administrator and Technical Virtual Assistant with 10 years of experience managing digital learning ecosystems and providing technical support. I specialize in Canvas, Moodle, and other LMS platforms, and I’ve developed online courses for thousands of users. I excel at workflow automation, SOP documentation, and performance reporting for accreditation. I’m passionate about turning curricula into engaging, interactive experiences and ensuring reliable, scalable learning environments. I thrive in remote, cross-timezone collaboration and enjoy helping institutions optimize their learning tech stack. I’m available for full-time, immediate start, and I bring a friendly, can-do attitude along with strong troubleshooting and customer success skills.

Available to hire

Hi, I’m Goldee Mae Garay. I’m an LMS Administrator and Technical Virtual Assistant with 10 years of experience managing digital learning ecosystems and providing technical support. I specialize in Canvas, Moodle, and other LMS platforms, and I’ve developed online courses for thousands of users. I excel at workflow automation, SOP documentation, and performance reporting for accreditation. I’m passionate about turning curricula into engaging, interactive experiences and ensuring reliable, scalable learning environments.

I thrive in remote, cross-timezone collaboration and enjoy helping institutions optimize their learning tech stack. I’m available for full-time, immediate start, and I bring a friendly, can-do attitude along with strong troubleshooting and customer success skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

LMS Technical Support & ICT Specialist at University of Cebu Lapu-Lapu and Mandaue

June 1, 2016 - March 1, 2026

Managed full-cycle LMS administration for the Senior High School department, ensuring seamless access and 99.9% system uptime for thousands of students and faculty. Developed and maintained 50+ digital course modules, converting curriculum into interactive experiences. Documented SOPs for institutional accreditation (PACUCOA) and reduced reporting errors. Resolved 20+ daily technical escalations with a 100% resolution rate.

Customer Service Representative at The Results Companies (International Account)

February 1, 2015 - January 31, 2016

Triaged high-volume customer inquiries via phone and email, maintaining a 95% CSAT through active listening and quick problem-solving. Optimized account management processes for international clients and met strict hourly KPIs.

Operations & Office Support Specialist at 4D Max Rider

June 1, 2014 - January 31, 2015

Coordinated daily office operations and equipment maintenance, ensuring zero downtime during peak business hours. Prepared weekly operational reports and managed scheduling for a diverse team to ensure consistent service delivery.