Available to hire
I’m James Burke, an Orlando-based trainer, mentor, enablement and CX specialist who partners with senior executives to leverage technology for compelling customer experiences. I design and deliver workshops, coaching, and programs that reduce friction, accelerate adoption, and drive revenue across global teams. My background spans strategy, CX, sales enablement, and voice acting, enabling me to connect with both business and IT stakeholders in diverse settings.
Beyond strategy and CX, I perform as a professional voiceover artist, producer and storyteller, guiding projects from concept through delivery for AI, podcasts, training, and scripting needs. I have led multi-million-dollar engagements at IBM, mentored sales teams to higher velocity, and consistently foster trusted relationships with clients and partners worldwide.
Experience Level
Language
English
Fluent
Work Experience
Voice Over at Self
January 1, 2020 - PresentNarrated training voice-overs, IVR/phone greetings, audio books and 'How-to' scripts. Professional voice actor specializing in bringing a trustworthy, middle-age to senior voice to life for AI, radio, podcasts, ACX book narration, coaching, commercials, and related projects.
Sales Coach at Self
January 1, 2022 - PresentAs a Sales Enablement Coach, develop and improve the performance of individual salespeople or entire sales forces through 1:1 coaching and ongoing training. Oversee components of sales enablement including best practices, content, tools and technology to support selling.
Account Executive / Product Specialist at BambooHR
January 1, 2021 - January 1, 2022Mentored a team of new and experienced representatives; prospected new accounts; guided prospects through the sales process; activated new accounts as a global resource for BambooHR.
Licensed REALTOR® at Keller Williams Classic Realty
January 1, 2018 - January 1, 2021Acted as a trusted real estate advisor to residential buyers and sellers as well as commercial entities; earned the GRI designation during first year of practice.
Strategy and CX Consultant at Self-Employed
January 1, 2017 - January 1, 2018Advised companies on customer retention post-acquisition by reducing friction and analyzing and fixing broken processes/systems causing attrition; performed top-down organizational reviews to improve customer experience.
Cognitive Executive Solutions Strategist, Watson Customer Engagement at IBM
January 1, 2010 - January 1, 2017Provided senior-level executive conversations and vision/strategy for tier-one customers as an overlay for account teams and brand sales reps. Offered thought leadership and best practices for leveraging IBM software to improve end-user engagement and drive revenue. Conducted workshops and executive briefings that shortened sales cycles and generated multi-million-dollar deals. Delivered sales enablement training to internal and partner sales teams globally. Certifications include IBM Design Thinking Practitioner and IBM Selling Profession - Level II Expert. Notable win includes a green-field contract valued around $1.4M.
Voice Over at Self-Employed
January 1, 2020 - PresentProfessional voice actor specializing in the comforting and authoritative tones of the middle-age or senior voice for training voice-overs, IVR greetings, audiobooks, AI projects, coaching and more.
Sales Coach at Self-Employed
January 1, 2022 - PresentSales enablement coach delivering 1:1 coaching and organizational training to improve individual and team performance, including best practices, content, tools and technology.
Licensed Realtor at Keller Williams Classic Realty
January 1, 2018 - December 31, 2021Acted as a trusted real estate advisor to residential buyers and sellers as well as commercial entities; earned the GRI designation in the first year.
Cognitive Executive Solutions Strategist, Watson Customer Engagement at International Business Machines (IBM)
January 1, 2010 - December 31, 2017Provided senior executive conversations and vision/strategy for tier-one customers; delivered workshops and executive briefings; led sales enablement and enterprise engagement efforts, resulting in multi-million deals and enhanced customer engagement.
Education
GRI (Graduate Realtor Institute) at Graduate Realtor Institute
January 1, 2018 - January 1, 2018IBM Sales Academy at IBM
January 1, 2014 - January 1, 2017Global Strategic Conversations at Harvard & Toronto Business School (course)
May 1, 2015 - May 1, 2015Financial Selling: Executive Conversations at IBM
April 1, 2017 - April 1, 2017GRI (Graduate Realtor Institute) at Graduate Realtor Institute
January 1, 2018 - April 20, 2026Business and Industry Insights at Business and Industry Insights program
October 1, 2013 - April 20, 2026IBM Sales Academy at IBM
January 1, 2014 - December 31, 2017Global Strategic Conversations at IBM
May 1, 2015 - April 20, 2026Financial Selling: Executive Conversations at IBM
April 1, 2017 - April 20, 2026THINK40 at IBM THINK40 program
January 1, 2017 - December 31, 2017GRI (Graduate Realtor Institute) at Graduate Realtor Institute
January 1, 2018 - April 20, 2026Business and Industry Insights at Harvard and Toronto Business School (via BII program)
October 1, 2013 - April 20, 2026IBM Sales Academy at IBM Sales Academy
January 1, 2014 - December 31, 2017Global Strategic Conversations at Global Strategic Conversations
May 1, 2015 - April 20, 2026Financial Selling: Executive Conversations at IBM Selling Profession - Level II Expert
April 1, 2017 - April 20, 2026THINK40 at THINK40 IBM Think40 program
January 1, 2014 - April 20, 2026Qualifications
GRI (Graduate Realtor Institute)
January 1, 2018 - January 1, 2018IBM Design Thinking Practitioner
January 11, 2030 - April 20, 2026IBM Selling Profession - Level II Expert
January 11, 2030 - April 20, 2026Real Estate License
January 1, 2018 - December 31, 2021Certified IBM Design Thinking Practitioner
January 11, 2030 - April 20, 2026Certified IBM Selling Profession - Level II Expert
January 11, 2030 - April 20, 2026IBM Design Thinking Practitioner
January 11, 2030 - April 20, 2026IBM Selling Profession - Level II Expert
January 11, 2030 - April 20, 2026Industry Experience
Software & Internet, Professional Services, Real Estate & Construction, Education, Media & Entertainment
Experience Level
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