I’m Hamza Bakkali, a certified SAP SD/MM consultant with nearly five years of cross-functional SAP experience across SAP ECC and S/4HANA. I specialize in end-to-end business processes, system enhancements, and maintaining operational stability, with hands-on work in Level 3 support, UAT, and ABAP debugging for custom developments. I enjoy collaborating with business users, developers, and integration teams to improve SAP process stability and drive successful deployments. Parallel to SAP work, I created Zsupport AI, an AI-powered assistant to accelerate incident resolution and SAP knowledge retrieval. I design AI workflows that combine SAP context, RAG pipelines, and multi-system orchestration to help SAP teams move faster from investigation to transformation.

Hamza Bakkali

I’m Hamza Bakkali, a certified SAP SD/MM consultant with nearly five years of cross-functional SAP experience across SAP ECC and S/4HANA. I specialize in end-to-end business processes, system enhancements, and maintaining operational stability, with hands-on work in Level 3 support, UAT, and ABAP debugging for custom developments. I enjoy collaborating with business users, developers, and integration teams to improve SAP process stability and drive successful deployments. Parallel to SAP work, I created Zsupport AI, an AI-powered assistant to accelerate incident resolution and SAP knowledge retrieval. I design AI workflows that combine SAP context, RAG pipelines, and multi-system orchestration to help SAP teams move faster from investigation to transformation.

Available to hire

I’m Hamza Bakkali, a certified SAP SD/MM consultant with nearly five years of cross-functional SAP experience across SAP ECC and S/4HANA. I specialize in end-to-end business processes, system enhancements, and maintaining operational stability, with hands-on work in Level 3 support, UAT, and ABAP debugging for custom developments. I enjoy collaborating with business users, developers, and integration teams to improve SAP process stability and drive successful deployments.

Parallel to SAP work, I created Zsupport AI, an AI-powered assistant to accelerate incident resolution and SAP knowledge retrieval. I design AI workflows that combine SAP context, RAG pipelines, and multi-system orchestration to help SAP teams move faster from investigation to transformation.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

Arabic
Advanced
French
Advanced
English
Advanced

Work Experience

Business Analyst SAP SD/MM at Swatch Group Services
August 1, 2023 - Present
Provide SAP SD/MM end-to-end support for Swatch Group, including process improvements, Level 3 support, UAT, integration troubleshooting, and ABAP debugging for custom developments. Contributed to Zsupport AI to accelerate incident resolution and knowledge retrieval; supported cross-module integration with MM, FI/CO, EWM, and GTS; led blueprinting workshops and end-to-end change management; delivered core SD processes (sales, delivery, billing, pricing, outputs) and master data management; supported go-live readiness and post‑go-live activities.
SAP SD/MM Consultant at Cognitus Consulting
August 1, 2021 - August 1, 2023
Delivered SAP SD/MM implementation and support across blueprinting, testing, deployment, and production support; collaborated with MM, FI/CO, EWM, and GTS integration; contributed to AI-enabled SAP support tooling and knowledge sharing for SAP teams.
Independent AI Product Creator and Lead Developer at Zsuport AI
February 1, 2025 - Present
Independent AI product creator and lead developer focusing on Zsuport AI, an enterprise SAP-focused AI assistant. Built end-to-end AI workflows, including GenAI integration, RAG pipelines, content indexing, context scoring, and multi-system orchestration to support SAP incident investigations and transformations; designed independent AI product covering architecture, backend, frontend, integrations, testing, and product positioning.

Education

Master's in Financial & Accounting Management at ENCG, Tangier, Morocco
September 1, 2016 - June 30, 2021

Qualifications

Tricentis Certification
January 1, 2023 - April 28, 2026
SAP S/4HANA Certification (Sales)
January 1, 2022 - April 28, 2026
SAP S/4HANA Transformations Certification
January 1, 2023 - April 28, 2026
SAP CPQ Implementation
January 1, 2022 - April 28, 2026

Industry Experience

Software & Internet, Professional Services, Manufacturing