Available to hire
Hi, I’m Van Sarna, a results-driven product designer with 8+ years of experience across 11 countries and 34 industries. I blend business sense and psychology to craft intuitive, revenue-driving experiences for SMBs and cross-functional product teams in distributed environments.
I love collaborating with cross-functional teams, turning vague ideas into clean flows, and using data-informed insights to optimize onboarding, retention, and conversions. When I’m not designing, I enjoy exploring design systems, mentoring junior designers, and staying curious about how technology can improve everyday experiences.
Work Experience
Product Designer at ExperiencePumble
June 1, 2023 - PresentLed market analysis and feature prioritization to identify high-impact onboarding and cross-platform ubiquity opportunities, enabling 10,000+ active users in 3 months. Achieved 35% Month-3 retention, surpassing freemium benchmarks through simplified flows and full feature access from day one for SMB and non-technical teams. Drove 25% free-to-paid conversion for cake.com (vs. 15% industry avg.) and earned 4.5–4.7★ ratings with +50 NPS due to intuitive design and pricing optimization.
Product & Web Designer at Wind-UX
March 1, 2023 - PresentManaged full-cycle e-commerce projects (UX to launch) for multiple brands, delivering 24+ projects in 52 days. Designed Empaithy, an AI-driven wellness tool, achieving +44 NPS and 4.5★ rating from 5,000+ users; improved M1→M3 retention from 28% to 35% through empathetic conversational design. Collaborated on flows & funnels, leading to a 125% increase in conversions via a web-builder for businesses and educators.
UI/UX Designer at Synergy Studio
June 1, 2019 - December 1, 2022Enhanced lead generation by 21% via website redesigns focused on UX and lead capture. Conducted usability testing, A/B testing, and user research for the CIBC Canada app, resulting in a 44% improvement in usability. Developed and launched Flowwow, a multi-category e-commerce platform achieving a 52% NPS.
Consumer Analyst at Ample Insight
July 1, 2016 - November 1, 2019Drove insights across diverse sectors (FM CG, E-commerce) using consumer psychology and data visualization (Tableau, Power BI). Implemented data cleansing and trust hierarchy redesign, resulting in a 25% improvement in data analysis fidelity. Led VOC initiatives, increasing customer satisfaction by 15% and improving product experiences by 12% through Qualtrics.
Education
Masters of Human Computer Interaction at York University (York Sheridan Design)
March 1, 2020 - April 30, 2026Bachelors of Business Administration (BBA) at York University
January 11, 2030 - July 1, 2015Qualifications
Google UX Design Certificate
March 1, 2023 - March 1, 2023UI: Design Systems Bootcamp
September 1, 2022 - September 1, 2022Hire a Product Designer
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