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I am Sai Prasanna Annavarapu, an entry-level IT Support professional based in the UK with over four years of experience in customer-facing technical support within the banking sector. I troubleshoot login issues, payment failures, and platform queries across phone, email, and in-person interactions, gathering information, identifying root causes, and guiding users through digital systems with clear, patient communication. I consistently meet SLAs in high-volume environments while maintaining GDPR compliance and data protection standards. I am seeking a Service Desk or IT Support role where my communication, problem-solving, and technical skills can contribute to smooth operations and user adoption of digital tools. I enjoy collaborating with internal teams to escalate incidents, document solutions, and deliver reliable remote and on-site support.…I am Sai Prasanna Annavarapu, an entry-level IT Support professional based in the UK with over four years of experience in customer-facing technical support within the banking sector. I troubleshoot login issues, payment failures, and platform queries across phone, email, and in-person interactions, gathering information, identifying root causes, and guiding users through digital systems with clear, patient communication. I consistently meet SLAs in high-volume environments while maintaining GDPR compliance and data protection standards. I am seeking a Service Desk or IT Support role where my communication, problem-solving, and technical skills can contribute to smooth operations and user adoption of digital tools. I enjoy collaborating with internal teams to escalate incidents, document solutions, and deliver reliable remote and on-site support.

Sai Prasanna Annavarapu

Web Developer, Programmer, Full Stack Developer, +2

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I am Sai Prasanna Annavarapu, an entry-level IT Support professional based in the UK with over four years of experience in customer-facing technical support within the banking sector. I troubleshoot login issues, payment failures, and platform queries across phone, email, and in-person interactions, gathering information, identifying root causes, and guiding users through digital systems with clear, patient communication. I consistently meet SLAs in high-volume environments while maintaining GDPR compliance and data protection standards. I am seeking a Service Desk or IT Support role where my communication, problem-solving, and technical skills can contribute to smooth operations and user adoption of digital tools. I enjoy collaborating with internal teams to escalate incidents, document solutions, and deliver reliable remote and on-site support.…I am Sai Prasanna Annavarapu, an entry-level IT Support professional based in the UK with over four years of experience in customer-facing technical support within the banking sector. I troubleshoot login issues, payment failures, and platform queries across phone, email, and in-person interactions, gathering information, identifying root causes, and guiding users through digital systems with clear, patient communication. I consistently meet SLAs in high-volume environments while maintaining GDPR compliance and data protection standards. I am seeking a Service Desk or IT Support role where my communication, problem-solving, and technical skills can contribute to smooth operations and user adoption of digital tools. I enjoy collaborating with internal teams to escalate incidents, document solutions, and deliver reliable remote and on-site support.

Available to hire

I am Sai Prasanna Annavarapu, an entry-level IT Support professional based in the UK with over four years of experience in customer-facing technical support within the banking sector. I troubleshoot login issues, payment failures, and platform queries across phone, email, and in-person interactions, gathering information, identifying root causes, and guiding users through digital systems with clear, patient communication. I consistently meet SLAs in high-volume environments while maintaining GDPR compliance and data protection standards.

I am seeking a Service Desk or IT Support role where my communication, problem-solving, and technical skills can contribute to smooth operations and user adoption of digital tools. I enjoy collaborating with internal teams to escalate incidents, document solutions, and deliver reliable remote and on-site support.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Hindi

Fluent

Work Experience

IT Support and Customer Representative at Nationwide Building Society

January 1, 2021 - Present

Provided first-line support to customers using digital banking platforms, troubleshooting login issues, payment failures, and system-related queries across phone, email, and in-person channels. Diagnosed technical and account-related issues by gathering information, identifying root causes, and applying structured problem-solving approaches equivalent to Tier 1 service desk methodology. Guided users step-by-step through digital systems and online platforms, improving adoption rates and reducing repeat contact queries. Resolved complex queries consistently meeting or exceeding SLAs in a high-volume, fast-paced environment. Maintained GDPR compliance when handling sensitive customer data. Collaborated with internal teams to escalate and resolve system-related incidents, ensuring timely resolution and clear communication throughout.

Sales Assistant at Card Factory

January 1, 2019 - January 1, 2021

Supported day-to-day operations including point-of-sale systems, transactions, and customer queries in a high-footfall retail environment. Maintained accurate records and carried out administrative tasks with strong attention to detail. Assisted customers with queries and issues, demonstrating clear communication and effective problem-solving skills.