I am a software professional with 2+ years of hands-on experience in web development, cloud technologies, and DevOps. I enjoy building scalable, reliable applications and collaborating with cross-functional teams to deliver value. Currently based in Dublin, Ireland, I pursue challenging projects across Azure/AWS, containerization (Docker and Kubernetes), and microservices. I thrive in fast-paced environments and love learning new technologies to drive business outcomes.

Kiruthiga Balachandar

I am a software professional with 2+ years of hands-on experience in web development, cloud technologies, and DevOps. I enjoy building scalable, reliable applications and collaborating with cross-functional teams to deliver value. Currently based in Dublin, Ireland, I pursue challenging projects across Azure/AWS, containerization (Docker and Kubernetes), and microservices. I thrive in fast-paced environments and love learning new technologies to drive business outcomes.

Available to hire

I am a software professional with 2+ years of hands-on experience in web development, cloud technologies, and DevOps. I enjoy building scalable, reliable applications and collaborating with cross-functional teams to deliver value.

Currently based in Dublin, Ireland, I pursue challenging projects across Azure/AWS, containerization (Docker and Kubernetes), and microservices. I thrive in fast-paced environments and love learning new technologies to drive business outcomes.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent
Tamil
Fluent
Hindi
Advanced
Japanese
Advanced

Work Experience

HTS Operations Specialist at Teleperformance
April 1, 2026 - Present
Provide High Touch Support (HTS) for customers by resolving escalated issues and ensuring a high-quality support experience. Investigate and troubleshoot complex technical and operational issues across multiple systems and workflows. Collaborate with internal teams and stakeholders to improve processes, reduce resolution time, and maintain service standards. Maintain strong communication with customers and stakeholders while managing sensitive or high-priority cases.
Manager at McDonald’s
December 1, 2023 - April 1, 2026
Supervise daily operations and a team of 60+ staff, ensuring compliance with company policies and quality standards. Manage documentation and reporting to ensure operational transparency. Conduct regular audits, incident reviews, and compliance checks to maintain safety and performance excellence. Built Power BI dashboards and Python visualizations to monitor KPIs and identify performance trends.
System Engineer at Tata Consultancy Services (TCS)
December 1, 2021 - September 1, 2023
Delivered cloud migration and modernization projects using Microsoft Azure IaaS and PaaS, improving deployment efficiency. Built and optimized containerized microservices (Docker, Kubernetes) aligned with Azure architectural best practices. Implemented CI/CD pipelines with Azure DevOps, integrating infrastructure as code (IaC) and automated testing. Monitored Kubernetes clusters, performed health checks, log analysis, and resource optimization to ensure high availability. Supported enterprise workloads using Active Directory, Intune, and Azure Defender; translated business requirements into actionable data insights.
IT Support Intern at GTB Foundations
January 1, 2021 - December 1, 2021
Provided technical support for hardware, software, and network issues for 100+ end users. Assisted with system setup, maintenance, and troubleshooting across Windows and macOS environments. Supported data backup, antivirus management, and AV setup for meetings and internal events. Managed user onboarding and permissions through Active Directory and Intune.
High Touch Support (HTS) Specialist at Teleperformance
April 1, 2026 - Present
Provide High Touch Support (HTS) for customers by resolving escalated issues and ensuring a high-quality support experience. Investigate and troubleshoot complex technical and operational issues across multiple systems and workflows. Collaborate with internal teams and stakeholders to improve processes, reduce resolution time, and maintain service standards. Maintain strong communication with customers and stakeholders while managing sensitive or high-priority cases.

Education

MSc in Cloud Computing at National College of Ireland
September 1, 2023 - November 1, 2024
B.E. in Electronics and Communication Engineering at SRM Easwari Engineering College, Chennai, India
June 1, 2018 - July 1, 2022
MSc in Cloud Computing at National College of Ireland
September 1, 2023 - November 1, 2024
B.E. in Electronics and Communication Engineering at SRM Easwari Engineering College
June 1, 2018 - July 1, 2022

Qualifications

AZ-204: Microsoft Azure Developer Associate
January 11, 2030 - May 8, 2026
AZ-900: Microsoft Azure Fundamentals
January 11, 2030 - May 8, 2026
ITIL V4
January 11, 2030 - May 8, 2026
AI -For -India face recognition application
January 11, 2030 - May 8, 2026
First Aid Responder
January 11, 2030 - May 8, 2026
Power BI Analyst
January 11, 2030 - May 8, 2026
AZ-204: Microsoft Azure Developer Associate
January 11, 2030 - May 8, 2026
AZ-900: Microsoft Azure Fundamentals
January 11, 2030 - May 8, 2026
ITIL V4
January 11, 2030 - May 8, 2026
Power BI Analyst
January 11, 2030 - May 8, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment