I'm a QA Leader with 15+ years of experience in manual testing, test automation, API testing, UI testing, and SQL validation across fintech, telecom, and enterprise platforms. I have a strong background in Selenium, Playwright, Tosca, Jira, Q Test, Jenkins, and Agile delivery environments. I lead onshore/offshore QA teams to improve test coverage, reduce production defects, and deliver reliable, high-quality releases. I enjoy collaborating with engineering, product, and business stakeholders to drive automation, CI/CD integration, and end-to-end testing across web and mobile environments.

Alpana Barthakur

I'm a QA Leader with 15+ years of experience in manual testing, test automation, API testing, UI testing, and SQL validation across fintech, telecom, and enterprise platforms. I have a strong background in Selenium, Playwright, Tosca, Jira, Q Test, Jenkins, and Agile delivery environments. I lead onshore/offshore QA teams to improve test coverage, reduce production defects, and deliver reliable, high-quality releases. I enjoy collaborating with engineering, product, and business stakeholders to drive automation, CI/CD integration, and end-to-end testing across web and mobile environments.

Available to hire

I’m a QA Leader with 15+ years of experience in manual testing, test automation, API testing, UI testing, and SQL validation across fintech, telecom, and enterprise platforms. I have a strong background in Selenium, Playwright, Tosca, Jira, Q Test, Jenkins, and Agile delivery environments.

I lead onshore/offshore QA teams to improve test coverage, reduce production defects, and deliver reliable, high-quality releases. I enjoy collaborating with engineering, product, and business stakeholders to drive automation, CI/CD integration, and end-to-end testing across web and mobile environments.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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Language

English
Fluent

Work Experience

Onshore Technical Team Lead QA Analyst at Fiserv (engagement in payments and financial technology)
March 1, 2019 - Present
Lead onshore QA efforts, driving test strategy, automation integration, and collaboration with engineering, product, and business stakeholders to deliver reliable, high-quality releases. Focused on improving test coverage and release readiness in fintech platforms.
Automation Test Engineer at GEP / Clark (Contract)
January 1, 2019 - March 31, 2019
Designed and executed automated tests for telecom/telecommunications applications; contributed to test plans and scripts using Selenium, Java, TestNG, and JUnit; supported UI and API testing across web and mobile apps.
QA Lead at Cap Gemini Ernst & Young
June 1, 2001 - October 31, 2004
Led QA activities across multiple projects; defined test strategy, planning, and execution; mentored QA teams; implemented automation and ensured end-to-end traceability and defect management.
QA Lead at CapGemini Ernst & Young
February 1, 2000 - September 30, 2000
Led software QA efforts; defined test plans, sign-off processes, and release readiness; coordinated offshore/onshore teams; implemented UAT and system testing.
Project Administrator at Capgemini Ernst & Young
December 1, 2000 - April 1, 2001
Managed project schedules, milestones, resource allocation, and utilization reporting; coordinated delivery timelines with development teams and client stakeholders.
QA Tester at CapGemini Ernst & Young (Telecom Software)
April 1, 1998 - January 1, 2000
Performed QA testing for telecom applications (EDIs, interconnect workflows); designed and executed test cases; validated functionality and production readiness.
QA Tester at CapGemini Ernst & Young (Software Assurance)
April 1, 1998 - January 1, 2000
Performed system validation, regression, and integration testing across web and mobile apps; ensured test coverage and release readiness.
Receptionist / Accounts Payable Analyst at North East Great Dane
September 1, 2013 - February 28, 2018
Managed front desk operations, scheduling, vendor communications, and administrative coordination; supported accounts payable processes.
Automation Tester at PayPal
August 1, 2018 - December 31, 2018
Participated in SDLC/STLC activities for payment platform releases; designed and executed test plans and scripts; performed manual and automated testing across web/mobile apps; API testing.
QA Manager at Capgemini Ernst & Young
June 1, 2001 - October 1, 2004
Led QA activities for onshore QA teams, improved test coverage and release readiness, and partnered with engineering and business stakeholders to deliver high-quality software releases.
QA Tester at Capgemini Ernst & Young
April 1, 1998 - January 1, 2000
Designed and executed automated and manual test cases; supported regression testing and cross-browser validation; contributed to test artifacts and defect triage.
Receptionist / Accounts Payable at North East Great Dane
September 1, 2013 - February 1, 2018
Managed front desk operations, scheduling, vendor communications, and accounts payable processes in a high-volume office environment.

Education

C++ Course at Middlesex County College
January 1, 1998 - May 14, 2026
Bachelor's Degree in Computer Science at Guwahati University
January 1, 1990 - May 14, 2026
Course on Computer Concepts and Programming Informatics at Delhi, India
January 1, 1990 - May 14, 2026
Bachelor's Degree in Computer Science at Guwahati University
January 1, 1990 - January 1, 1990
Course on Computer Concepts and Programming Informatics at Guwahati University
January 1, 1990 - January 1, 1990
C++ Course at Middlesex County College
January 1, 1998 - January 1, 1998

Qualifications

Women of Fiserv Award
January 1, 2023 - May 14, 2026
AWS Training
January 1, 2019 - May 14, 2026
QTP / Mercury/ Selenium Certification
January 1, 2018 - May 14, 2026
Tosca Automation Specialist Level 1
January 1, 2023 - May 14, 2026
Tosca Automation Specialist Level 2
January 1, 2023 - May 14, 2026
AWS Training
January 1, 2019 - May 14, 2026
QA Software Testing / Mercury QA
January 1, 2019 - May 14, 2026
Performance Management Training
January 1, 2018 - May 14, 2026
Understanding Voice over IP
January 1, 2001 - May 14, 2026
Virtual Front Office
January 1, 2001 - May 14, 2026
Rapid Implementation Solutions Methodology
January 1, 2001 - May 14, 2026

Industry Experience

Software & Internet, Telecommunications, Professional Services, Financial Services, Media & Entertainment

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
See more

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