Reliable and motivated professional with strong communication skills, a proactive work ethic, and experience working in fast-paced, customer-focused environments. I’m quick to learn new systems, confident handling responsibility, and comfortable adapting to whatever a role requires. I bring a positive attitude, strong organisation, and a calm, solution-focused approach to challenges. Known for being dependable, easy to work with, and committed to delivering high-quality work, I’m looking for an opportunity where I can contribute to a team, grow my skills, and make a meaningful impact

Kelsie Standen

Reliable and motivated professional with strong communication skills, a proactive work ethic, and experience working in fast-paced, customer-focused environments. I’m quick to learn new systems, confident handling responsibility, and comfortable adapting to whatever a role requires. I bring a positive attitude, strong organisation, and a calm, solution-focused approach to challenges. Known for being dependable, easy to work with, and committed to delivering high-quality work, I’m looking for an opportunity where I can contribute to a team, grow my skills, and make a meaningful impact

Available to hire

Reliable and motivated professional with strong communication skills, a proactive work ethic, and experience working in fast-paced, customer-focused environments. I’m quick to learn new systems, confident handling responsibility, and comfortable adapting to whatever a role requires.

I bring a positive attitude, strong organisation, and a calm, solution-focused approach to challenges. Known for being dependable, easy to work with, and committed to delivering high-quality work, I’m looking for an opportunity where I can contribute to a team, grow my skills, and make a meaningful impact

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Language

English
Fluent

Work Experience

Restaurant Supervisor at Two Fat Ladies at The Buttery - Glasgow
June 1, 2024 - Present
Oversee daily front-of-house operations during peak shifts; manage reservations and table planning to optimise revenue and guest experience; lead and support a team under high pressure; train new staff; handle guest issues and dietary/allergen communication with kitchen; contribute to shift planning and process improvements.
Receptionist at Kitchin Group - Edinburgh
June 1, 2023 - Present
Greet and welcome guests; manage reservations using Res Diary; coordinate between kitchen and service staff to resolve issues; perform administrative tasks including guest records, financial transactions, rotas, emails, phone calls, and large group bookings; support complaint handling training.
Front of House at Kitchin Group - Edinburgh
June 1, 2023 - Present
Maintain up-to-date knowledge of menu, dietary requirements; deliver Michelin-star quality service in fast-paced environment; accurately take guest orders and payments; anticipate guest needs and adjust service; deliver food to tables and ensure presentation; wine and whiskey training; keep dining room clean.
Hostess at Colours Agency - Edinburgh
November 1, 2021 - Present
Work at large-scale events with high-profile clients; model for magazines and campaigns; ensure smooth event operations; maintain client-first mindset and professional image; adapt quickly to new environments.
Social Media Marketing Intern at Tempo tea bar - Glasgow
May 1, 2025 - November 1, 2025
Created engaging social media content (Reels, posts, stories) to promote products; managed content calendars; analysed engagement metrics; conducted trend research; assisted customer-facing communication and maintained brand voice; collaborated to develop promotional ideas and support wider marketing activities.
Mailroom Operative at NHS - Melrose
May 1, 2021 - August 1, 2021
Covered for absent staff; learned processes quickly; collected and processed mail; data entry; problem solving for name/address mismatches; key holding; correspondence with hospital areas; handled confidential information.
Store Assistant / Cashier at Inis - Galashiels
August 1, 2019 - October 1, 2019
Managed stock and store website updates; correspondence with other stores; packed and sent orders; provided customer-focused service; answered questions and guided product choices; key holding responsibilities; processed sales and refunds; store cleaning and upkeep.

Education

Bachelor's degree in Nutrition at Queen Margaret University
September 1, 2022 - April 1, 2026

Qualifications

Food safety certification
January 1, 2022 - December 31, 2023

Industry Experience

Travel & Hospitality, Media & Entertainment, Retail, Professional Services, Other