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I have experience in IT support and digital platform maintenance, including troubleshooting hardware and software issues, website and LMS administration, and supporting daily IT operations. I’ve also worked closely with different departments to resolve technical issues and maintain smooth system operations. Currently, I’m looking for opportunities to further develop in IT operations, digital systems, and cybersecurity-related environments.…I have experience in IT support and digital platform maintenance, including troubleshooting hardware and software issues, website and LMS administration, and supporting daily IT operations. I’ve also worked closely with different departments to resolve technical issues and maintain smooth system operations. Currently, I’m looking for opportunities to further develop in IT operations, digital systems, and cybersecurity-related environments.

Ng Chai Yen

Video Editor, Web Designer, Content Creator, +4

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I have experience in IT support and digital platform maintenance, including troubleshooting hardware and software issues, website and LMS administration, and supporting daily IT operations. I’ve also worked closely with different departments to resolve technical issues and maintain smooth system operations. Currently, I’m looking for opportunities to further develop in IT operations, digital systems, and cybersecurity-related environments.…I have experience in IT support and digital platform maintenance, including troubleshooting hardware and software issues, website and LMS administration, and supporting daily IT operations. I’ve also worked closely with different departments to resolve technical issues and maintain smooth system operations. Currently, I’m looking for opportunities to further develop in IT operations, digital systems, and cybersecurity-related environments.

Available to hire

I have experience in IT support and digital platform maintenance, including troubleshooting hardware and software issues, website and LMS administration, and supporting daily IT operations. I’ve also worked closely with different departments to resolve technical issues and maintain smooth system operations. Currently, I’m looking for opportunities to further develop in IT operations, digital systems, and cybersecurity-related environments.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Fluent

Chinese

Advanced

Malay

Advanced

Work Experience

IT Admin Intern at Resource Design Pte Ltd

February 1, 2024 - May 31, 2024

Supporting office operations and administrative functions. Maintained organized filing systems (electronic) to ensure efficient document retrieval. Completed and designed E-catalogue, edited video, and managed Instagram profile for the company.

IT Field Support (Contract) at Frontier Force Technology Pte Ltd

November 1, 2025 - Present

Configured network settings (IP, subnet, gateway) for industrial devices (TCU). Performed firmware upgrades and system validation. Assisted as short-term onsite technical deployment and troubleshooting.