Hi, I'm Mary Wairimu Njogu, a customer-focused professional with over nine years of experience across sales, customer service, product consulting, and bookkeeping in mobile technology, retail, travel, and automotive sectors. I excel at delivering personalized customer solutions, managing inventory and financial records, and building lasting relationships that drive satisfaction and repeat business. I value teamwork, practical problem-solving, and clear communication in every client engagement, and I thrive in collaborative environments where I can translate challenges into actionable, results-driven strategies.…

Mary Wairimu Njogu

Hi, I'm Mary Wairimu Njogu, a customer-focused professional with over nine years of experience across sales, customer service, product consulting, and bookkeeping in mobile technology, retail, travel, and automotive sectors. I excel at delivering personalized customer solutions, managing inventory and financial records, and building lasting relationships that drive satisfaction and repeat business. I value teamwork, practical problem-solving, and clear communication in every client engagement, and I thrive in collaborative environments where I can translate challenges into actionable, results-driven strategies.…

Available to hire

Hi, I’m Mary Wairimu Njogu, a customer-focused professional with over nine years of experience across sales, customer service, product consulting, and bookkeeping in mobile technology, retail, travel, and automotive sectors. I excel at delivering personalized customer solutions, managing inventory and financial records, and building lasting relationships that drive satisfaction and repeat business.

I value teamwork, practical problem-solving, and clear communication in every client engagement, and I thrive in collaborative environments where I can translate challenges into actionable, results-driven strategies.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Travel Agent (Remote) at ASAP Tickets
June 1, 2025 - November 30, 2025
Managed domestic and international flight bookings; handled flight cancellations, rebookings, and schedule changes; booked hotels and cab services; responded to client inquiries with accuracy and professionalism to ensure high customer satisfaction.
Social Media Manager (Remote) at BrightWave Marketing Agency
January 1, 2024 - January 1, 2026
Managed multi-platform social media strategy for client brands across healthcare, lifestyle, and professional services sectors; developed content calendars, wrote and edited copy, and optimized campaigns based on engagement analytics; increased audience engagement and aligned brand voice; collaborated with design and paid media teams.
Social Media Manager (Remote) at Northbridge Digital Solutions
January 1, 2022 - January 1, 2024
Led day-to-day management of social media accounts for small and mid-sized businesses, focusing on brand awareness and audience growth; created original content, managed community engagement, and monitored performance metrics to guide content adjustments; supported brand repositioning and messaging clarity; delivered campaign reporting and insights.
Social Media & Communications Officer at St. Francis Community Hospital, Kasarani
January 1, 2021 - January 1, 2023
Managed hospital social media platforms to enhance public engagement, health awareness, and institutional visibility; created educational health content, patient awareness campaigns, and community updates in collaboration with medical staff; maintained a professional and empathetic tone.
Product Consultant at Tecno Mobile Company
January 1, 2020 - January 1, 2021
Represented the brand at retail outlets and promotional events; assisted customers in selecting suitable mobile devices based on needs and budget; collected customer feedback and sales data to support marketing and product decisions.
Sales Representative at Superfoam Company
January 1, 2017 - January 1, 2019
Marketed foam products to retail and wholesale customers; built and maintained strong customer relationships resulting in repeat business; supported sales targets through effective product knowledge and client follow-up.
Product Consultant at Alcatel Mobile
January 1, 2017 - January 1, 2017
Represented the brand at retail outlets and assisted customers with device selection.
Product Consultant at Infinix Mobile
January 1, 2016 - January 1, 2016
Provided product consultations and sales support for Infinix devices.
Product Consultant at Oppo Mobile
January 1, 2016 - January 1, 2016
Provided product consultations and supported sales for Oppo devices.
Supermarket Attendant at Rivanas Supermarket
January 1, 2015 - January 1, 2015
Managed shelf stocking, labeling, and customer assistance; maintained a clean, organized, and customer-friendly store environment.
Sales Attendant at Afriface Cosmetics
January 1, 2014 - January 1, 2014
Recommended skincare and cosmetic products based on individual customer needs; handled cashier duties and maintained daily sales records.

Education

Bachelor of Business Administration (BBA) Marketing at Kenyatta University
January 1, 2016 - January 1, 2020
Certificate in Computer Packages at Nakuru, Kenya
January 1, 2014 - January 1, 2014
Bachelor of Business Administration (BBA) Marketing at Kenyatta University
January 1, 2016 - January 1, 2020
Certificate in Computer Packages at Nakuru, Kenya
January 1, 2014 - January 1, 2014

Qualifications

Certificate in Computer Packages
January 1, 2014 - January 1, 2014

Industry Experience

Travel & Hospitality, Retail, Media & Entertainment, Professional Services, Computers & Electronics, Healthcare, Telecommunications, Software & Internet

Skills

Experience Level