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I'm a bilingual French-English professional with 3.5 years of high-precision operational experience in fast-paced retail and IT environments.\nI'm skilled in customer support, digital workflows, and AI-assisted tooling, and I am available to start immediately.…

Tom Fleischmann

Web Designer, Front-End Developer, Web Developer, +2

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I'm a bilingual French-English professional with 3.5 years of high-precision operational experience in fast-paced retail and IT environments.\nI'm skilled in customer support, digital workflows, and AI-assisted tooling, and I am available to start immediately.…

Available to hire

I’m a bilingual French-English professional with 3.5 years of high-precision operational experience in fast-paced retail and IT environments.\nI’m skilled in customer support, digital workflows, and AI-assisted tooling, and I am available to start immediately.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Fluent

German

Beginner

Work Experience

Operations Specialist at Migros

October 1, 2022 - March 1, 2026

Processed 200+ daily orders through SAP for 15+ retail locations, coordinating with a team of 10 to 15 colleagues in a deadline-critical environment. Ensured final quality control by rectifying 10+ processing errors per day and maintaining a sub-0.2% error rate across 1,000+ weekly product references. Provided Tier-1 IT support on 50+ devices (scanners, Windows-based SAP terminals, printers) and autonomously troubleshooted incidents; documented solutions. Coordinated team task allocation during peak periods (up to 150% workload) to meet delivery commitments.

Digital Media & IT Intern at City of Biel

August 1, 2019 - August 1, 2020

Drafted 30+ official communications (letters, meeting minutes, reports, presentations, flyers) for internal departments and the public, following public-administration standards. Developed and maintained the city schools' website (WordPress, HTML5, CSS3) and provided technical support for 10+ educational institutions. Structured SharePoint intranet portals for 5 municipal departments and built automated Excel dashboards for project tracking, streamlining inter-department information sharing.