I'm a bilingual French-English professional with 3.5 years of high-precision operational experience in fast-paced retail and IT environments.\nI'm skilled in customer support, digital workflows, and AI-assisted tooling, and I am available to start immediately.

Tom Fleischmann

I'm a bilingual French-English professional with 3.5 years of high-precision operational experience in fast-paced retail and IT environments.\nI'm skilled in customer support, digital workflows, and AI-assisted tooling, and I am available to start immediately.

Available to hire

I’m a bilingual French-English professional with 3.5 years of high-precision operational experience in fast-paced retail and IT environments.\nI’m skilled in customer support, digital workflows, and AI-assisted tooling, and I am available to start immediately.

See more

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more

Language

French
Fluent
English
Fluent
German
Beginner

Work Experience

Operations Specialist at Migros
October 1, 2022 - March 1, 2026
Processed 200+ daily orders through SAP for 15+ retail locations, coordinating with a team of 10 to 15 colleagues in a deadline-critical environment. Ensured final quality control by rectifying 10+ processing errors per day and maintaining a sub-0.2% error rate across 1,000+ weekly product references. Provided Tier-1 IT support on 50+ devices (scanners, Windows-based SAP terminals, printers) and autonomously troubleshooted incidents; documented solutions. Coordinated team task allocation during peak periods (up to 150% workload) to meet delivery commitments.
Digital Media & IT Intern at City of Biel
August 1, 2019 - August 1, 2020
Drafted 30+ official communications (letters, meeting minutes, reports, presentations, flyers) for internal departments and the public, following public-administration standards. Developed and maintained the city schools' website (WordPress, HTML5, CSS3) and provided technical support for 10+ educational institutions. Structured SharePoint intranet portals for 5 municipal departments and built automated Excel dashboards for project tracking, streamlining inter-department information sharing.

Education

Federal Diploma in Digital Media & IT + Vocational Baccalaureate at CPLN, Neuchâtel
August 1, 2017 - July 31, 2021
Bachelor-level Studies in Business IT & Business Administration at HEG, Neuchâtel
September 1, 2021 - January 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Software & Internet, Media & Entertainment, Education, Professional Services

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
See more