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I'm an organized and detail-oriented professional with hands-on experience managing daily operations, team scheduling, supplier administration, and financial reporting across multi-site hospitality businesses in London. Proficient in Microsoft Office (Excel, Word, Outlook), Google Workspace, and POS systems, with a strong track record of producing management reports, maintaining accurate records, and coordinating with internal and external stakeholders. I'm a confident communicator and reliable first point of contact, seeking an office administration, reception, or senior hospitality management role where I can apply my organizational skills, commercial awareness, and people-focused approach.…I'm an organized and detail-oriented professional with hands-on experience managing daily operations, team scheduling, supplier administration, and financial reporting across multi-site hospitality businesses in London. Proficient in Microsoft Office (Excel, Word, Outlook), Google Workspace, and POS systems, with a strong track record of producing management reports, maintaining accurate records, and coordinating with internal and external stakeholders. I'm a confident communicator and reliable first point of contact, seeking an office administration, reception, or senior hospitality management role where I can apply my organizational skills, commercial awareness, and people-focused approach.

Xania Claire Drilon

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I'm an organized and detail-oriented professional with hands-on experience managing daily operations, team scheduling, supplier administration, and financial reporting across multi-site hospitality businesses in London. Proficient in Microsoft Office (Excel, Word, Outlook), Google Workspace, and POS systems, with a strong track record of producing management reports, maintaining accurate records, and coordinating with internal and external stakeholders. I'm a confident communicator and reliable first point of contact, seeking an office administration, reception, or senior hospitality management role where I can apply my organizational skills, commercial awareness, and people-focused approach.…I'm an organized and detail-oriented professional with hands-on experience managing daily operations, team scheduling, supplier administration, and financial reporting across multi-site hospitality businesses in London. Proficient in Microsoft Office (Excel, Word, Outlook), Google Workspace, and POS systems, with a strong track record of producing management reports, maintaining accurate records, and coordinating with internal and external stakeholders. I'm a confident communicator and reliable first point of contact, seeking an office administration, reception, or senior hospitality management role where I can apply my organizational skills, commercial awareness, and people-focused approach.

Available to hire

I’m an organized and detail-oriented professional with hands-on experience managing daily operations, team scheduling, supplier administration, and financial reporting across multi-site hospitality businesses in London. Proficient in Microsoft Office (Excel, Word, Outlook), Google Workspace, and POS systems, with a strong track record of producing management reports, maintaining accurate records, and coordinating with internal and external stakeholders. I’m a confident communicator and reliable first point of contact, seeking an office administration, reception, or senior hospitality management role where I can apply my organizational skills, commercial awareness, and people-focused approach.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Assistant Manager / Barista at Caravan Coffee Roasters

January 1, 2026 - Present

Managed daily administrative procedures across two locations for a multi-site hospitality group, including cash reconciliation, end-of-day financial reporting, and scheduling of next-day staff and deliveries. Coordinated procurement and supplier administration for 8+ vendors—placing weekly purchase orders via email/phone, tracking deliveries against invoices, and maintaining accurate stock records, reducing order discrepancies by roughly 20%. Produced weekly KPI reports for senior management using Toast POS and Microsoft Excel, analyzing revenue, footfall, average transaction value, and product performance data to support operational decision-making. Oversaw diary management and rota scheduling for a team of 10 across two sites, coordinating shift coverage with external staffing agencies and ensuring adequate front-of-house staffing during peak periods. Acted as the first point of contact for customer enquiries, complaints, and feedback—resolving issues promptly and professionally,

Operations Manager at Lane Eight Coffee

May 1, 2024 - January 1, 2025

Ran daily operations of an independent café turnover around £8,500 per week, managing a team of 6 across all shifts. Handled stock ordering and managed relationships with 12+ suppliers; negotiated pricing, processed invoices, and resolved/escalated issues where necessary. Created onboarding program covering barista training, customer service, and H&S procedures to reduce onboarding time to under 10 days (previously ~3 weeks). Pulled weekly sales reports from Square POS into Excel to track performance, spot peak hours, and adjust rotas—improved labor cost efficiency by approximately 10-15%. Kept the café compliant with food hygiene and H&S regulations; maintained a 5-star Food Hygiene Rating throughout employment.

Café Supervisor at Aimé Leon Dore / Café Leon Dore

June 1, 2022 - October 1, 2023

Ran front-of-house at a flagship café inside a globally recognized fashion brand (Aimé Léon Dore, SoHo), averaging 200+ covers per day at peak. Generated weekly sales, footfall, and product reports for the owners using Square POS data and Excel to support Financial Planning & Analysis and strategic business decisions. Wrote SOPs for bar workflow, upkeep, and team coordination to proactively drive service improvement and operational governance.

Assistant Stylist at Z Adrian and Sarah Studio

June 1, 2019 - January 1, 2020

Conducted research for a Prada project, sourcing garment references and identifying appropriate silhouettes for a red carpet event with 500+ guests. Helped the Studio Manager coordinate with 15+ fashion houses and PR teams across London for editorial shoots, client fittings, and events.