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I'm Jonathan Lai, a Senior Software Engineer based in The Colony, TX. I currently lead backend and platform work at Capital One, focusing on automation workflows, third-party services integration, and operational transparency to support business banking operations. I collaborate with product and operations to refine platform capabilities across web and mobile applications, optimize tenant-like customer journeys, and scale core services while maintaining secure, reliable data flows. With about seven years of experience, I specialize in scalable, cloud-based tooling that drives end-to-end workflows and reliable automation. I prioritize transparency, operational efficiency, and measurable improvements to production systems, and I enjoy building technology-first solutions that reduce friction for both internal users and external customers, while maintaining reliability and maintainability across modern web and mobile applications.…I'm Jonathan Lai, a Senior Software Engineer based in The Colony, TX. I currently lead backend and platform work at Capital One, focusing on automation workflows, third-party services integration, and operational transparency to support business banking operations. I collaborate with product and operations to refine platform capabilities across web and mobile applications, optimize tenant-like customer journeys, and scale core services while maintaining secure, reliable data flows. With about seven years of experience, I specialize in scalable, cloud-based tooling that drives end-to-end workflows and reliable automation. I prioritize transparency, operational efficiency, and measurable improvements to production systems, and I enjoy building technology-first solutions that reduce friction for both internal users and external customers, while maintaining reliability and maintainability across modern web and mobile applications.

Jonathan Lai

Full Stack Developer, Back-End Developer, Front-End Developer, +2

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I'm Jonathan Lai, a Senior Software Engineer based in The Colony, TX. I currently lead backend and platform work at Capital One, focusing on automation workflows, third-party services integration, and operational transparency to support business banking operations. I collaborate with product and operations to refine platform capabilities across web and mobile applications, optimize tenant-like customer journeys, and scale core services while maintaining secure, reliable data flows. With about seven years of experience, I specialize in scalable, cloud-based tooling that drives end-to-end workflows and reliable automation. I prioritize transparency, operational efficiency, and measurable improvements to production systems, and I enjoy building technology-first solutions that reduce friction for both internal users and external customers, while maintaining reliability and maintainability across modern web and mobile applications.…I'm Jonathan Lai, a Senior Software Engineer based in The Colony, TX. I currently lead backend and platform work at Capital One, focusing on automation workflows, third-party services integration, and operational transparency to support business banking operations. I collaborate with product and operations to refine platform capabilities across web and mobile applications, optimize tenant-like customer journeys, and scale core services while maintaining secure, reliable data flows. With about seven years of experience, I specialize in scalable, cloud-based tooling that drives end-to-end workflows and reliable automation. I prioritize transparency, operational efficiency, and measurable improvements to production systems, and I enjoy building technology-first solutions that reduce friction for both internal users and external customers, while maintaining reliability and maintainability across modern web and mobile applications.

Available to hire

I’m Jonathan Lai, a Senior Software Engineer based in The Colony, TX. I currently lead backend and platform work at Capital One, focusing on automation workflows, third-party services integration, and operational transparency to support business banking operations. I collaborate with product and operations to refine platform capabilities across web and mobile applications, optimize tenant-like customer journeys, and scale core services while maintaining secure, reliable data flows.

With about seven years of experience, I specialize in scalable, cloud-based tooling that drives end-to-end workflows and reliable automation. I prioritize transparency, operational efficiency, and measurable improvements to production systems, and I enjoy building technology-first solutions that reduce friction for both internal users and external customers, while maintaining reliability and maintainability across modern web and mobile applications.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Senior Software Engineer at Capital One

January 1, 2024 - Present

Led backend and platform work to support business banking operations, focusing on automation workflows, third-party services integration, and operational transparency. Refined scalable platform services by improving automation workflows and reducing manual handoffs across business banking processes by 18%. Enhanced operations by integrating third-party services and reconciling data contracts, improving end-to-end workflow accuracy for customer servicing teams. Helped scale the product by owning critical service dependencies and simplifying release practices, cutting incident triage time by 22% each month. Building and scale efforts improved reliability of automation workflows, strengthening technology-first delivery practices and supporting consistent outcomes for internal stakeholders. Integrating modern web and mobile applications, combined APIs and UI orchestration to reduce end-to-end latency by 15% during peak periods. Improving transparency, managed observability for platform wor

Software Engineer at Capital One

July 1, 2021 - January 31, 2024

Contributed to platform development that supported business banking operations, emphasizing automation, reliability, and operational efficiency. Focused on refining workflows, integrating external systems, and strengthening end-to-end experiences for customers and internal operators through maintainable, tech-enabled services. Built and refining workflow services to expanding and refining our platform capabilities, reducing cycle time for operational tasks by 19%. Improving automation workflows, combined event handling with monitoring to simplify exception recovery paths and improve processing consistency for operations teams. Integrating third-party services, managed API contracts and data validation logic to ensure accurate processing of downstream customer events. Assisted with marketplace-style connections between internal systems and external providers, supporting technology-first matching of data needs at runtime. Owning production changes across web and mobile applications, impr

Associate Software Engineer at Capital One

August 1, 2019 - July 31, 2021

Supported engineering delivery for business banking platforms with a focus on improving automation workflows and building reliable interfaces among systems. Focused on scalable, cloud-based tooling that supported end-to-end workflows and reliable automation. Technology decisions emphasized transparency, operational efficiency, and measurable improvements to production systems. Automation and third-party services integration helped reduce friction for internal users and external customers. Projects supported modern web and mobile applications with careful attention to reliability and maintainability. Career impact centered on owning critical services, simplifying complex processes, and scaling capabilities across teams.

Software Engineer Intern at Raytheon

July 1, 2017 - December 31, 2018

Interned on engineering work tied to next-generation defense solutions, contributing to software development and automation efforts for systems supporting advanced sensing and cyber capabilities. Built foundational experience in operations, technology, and efficiency while supporting reliable delivery pipelines and improving documentation quality. Built modern integration prototypes and explored alternative automation approaches to support reliable system behaviors during testing cycles. Assisted with integrating third-party services for internal tooling, improving data flow clarity and enabling more efficient verification steps. Gained exposure to tenant experience concepts and marketplace-style connections, applying cross-domain perspectives to improve reliability and collaboration.