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I am a Senior Learning Experience Designer with 10+ years’ experience creating user-centered digital learning across financial services, utilities and global programmes. I simplify complex systems into clear, accessible learning that strengthens capability, reduces time to competence and improves operational performance. I am expanding my expertise in UX-for-learning, content design, Figma prototyping and AI-enhanced workflows, and I design modern, intuitive learning experiences that blend instructional design with UX principles and AI-powered workflows. I have extensive experience in scenario-based learning, simulations, inclusive content development, rapid prototyping and AI-powered content creation. I collaborate closely with SMEs, stakeholders and multidisciplinary teams to deliver learning that is user-centered, strategically aligned and deployment-ready. I am passionate about creating scalable learning ecosystems and content hubs, driving clarity and accessibility, and continuously evolving my practice through hands-on prototyping, AI-driven content creation and collaborative delivery for diverse audiences.…I am a Senior Learning Experience Designer with 10+ years’ experience creating user-centered digital learning across financial services, utilities and global programmes. I simplify complex systems into clear, accessible learning that strengthens capability, reduces time to competence and improves operational performance. I am expanding my expertise in UX-for-learning, content design, Figma prototyping and AI-enhanced workflows, and I design modern, intuitive learning experiences that blend instructional design with UX principles and AI-powered workflows. I have extensive experience in scenario-based learning, simulations, inclusive content development, rapid prototyping and AI-powered content creation. I collaborate closely with SMEs, stakeholders and multidisciplinary teams to deliver learning that is user-centered, strategically aligned and deployment-ready. I am passionate about creating scalable learning ecosystems and content hubs, driving clarity and accessibility, and continuously evolving my practice through hands-on prototyping, AI-driven content creation and collaborative delivery for diverse audiences.

Nicola Childe-Williamson

Instructional Designer, Content Designer, UX Designer, +2

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I am a Senior Learning Experience Designer with 10+ years’ experience creating user-centered digital learning across financial services, utilities and global programmes. I simplify complex systems into clear, accessible learning that strengthens capability, reduces time to competence and improves operational performance. I am expanding my expertise in UX-for-learning, content design, Figma prototyping and AI-enhanced workflows, and I design modern, intuitive learning experiences that blend instructional design with UX principles and AI-powered workflows. I have extensive experience in scenario-based learning, simulations, inclusive content development, rapid prototyping and AI-powered content creation. I collaborate closely with SMEs, stakeholders and multidisciplinary teams to deliver learning that is user-centered, strategically aligned and deployment-ready. I am passionate about creating scalable learning ecosystems and content hubs, driving clarity and accessibility, and continuously evolving my practice through hands-on prototyping, AI-driven content creation and collaborative delivery for diverse audiences.…I am a Senior Learning Experience Designer with 10+ years’ experience creating user-centered digital learning across financial services, utilities and global programmes. I simplify complex systems into clear, accessible learning that strengthens capability, reduces time to competence and improves operational performance. I am expanding my expertise in UX-for-learning, content design, Figma prototyping and AI-enhanced workflows, and I design modern, intuitive learning experiences that blend instructional design with UX principles and AI-powered workflows. I have extensive experience in scenario-based learning, simulations, inclusive content development, rapid prototyping and AI-powered content creation. I collaborate closely with SMEs, stakeholders and multidisciplinary teams to deliver learning that is user-centered, strategically aligned and deployment-ready. I am passionate about creating scalable learning ecosystems and content hubs, driving clarity and accessibility, and continuously evolving my practice through hands-on prototyping, AI-driven content creation and collaborative delivery for diverse audiences.

Available to hire

I am a Senior Learning Experience Designer with 10+ years’ experience creating user-centered digital learning across financial services, utilities and global programmes. I simplify complex systems into clear, accessible learning that strengthens capability, reduces time to competence and improves operational performance. I am expanding my expertise in UX-for-learning, content design, Figma prototyping and AI-enhanced workflows, and I design modern, intuitive learning experiences that blend instructional design with UX principles and AI-powered workflows. I have extensive experience in scenario-based learning, simulations, inclusive content development, rapid prototyping and AI-powered content creation. I collaborate closely with SMEs, stakeholders and multidisciplinary teams to deliver learning that is user-centered, strategically aligned and deployment-ready.

I am passionate about creating scalable learning ecosystems and content hubs, driving clarity and accessibility, and continuously evolving my practice through hands-on prototyping, AI-driven content creation and collaborative delivery for diverse audiences.

Skills

CSS

HTML5

JavaScript

Experience Level

CSS

Intermediate

HTML5

Intermediate

JavaScript

Intermediate

Work Experience

Professional Development & Portfolio Projects at N&C Solutions Ltd

January 1, 2026 - Present

Actively upskilling and developing advanced capabilities in UX-informed learning design, Figma prototyping, custom-coded eLearning interactions and AI-enhanced workflows. Designed two self-directed neuroinclusive eLearning courses to strengthen portfolio quality. Built custom HTML/CSS/JS interactions including reveal components, scenario quizzes, dynamic scoring and responsive layouts. Developed Figma prototypes, wireframes and content layouts to support modern learning design. Continued development in Storyline, Genially, scenario design, blended learning and AI-powered content creation. Supported a small family business while preparing for next role.

Contract Learning Experience Designer at FIS Global

November 1, 2025 - December 31, 2025

Designed user-centered digital learning for the Lending sector, delivering rapid, high-quality content to support capability uplift across product and soft-skills areas. Simplified complex lending processes into clear, accessible digital learning. Delivered rapid prototypes and AI-driven multimedia assets to support capability uplift. Ensured accessibility, consistency and alignment with learning standards. Peer-reviewed content to maintain quality and coherence across the project.

Contract Learning Content Designer at Netex

August 1, 2025 - November 30, 2025

Designed and quality-assured digital learning for a large-scale global hospitality programme (NEOM). Designed culturally sensitive, ESL-friendly and gamified digital learning. Developed Storyline and Rise modules from user-centered storyboards. Quality-assured content boards, storyboards and digital builds. Supported end-to-end solution design in a fast-paced, multi-disciplinary environment.

Contract Instructional Designer at United Utilities

January 1, 2025 - August 31, 2025

Delivered digital learning solutions supporting partner onboarding, operational performance, and compliance across the AMP8 programme. Produced rapid digital learning across Health & Safety, CEMAR/NEC, and Water Quality. Digitally transformed legacy PowerPoint content into accessible Storyline modules. Designed a themed development programme and blended learning journey for project managers. Created a prototype digital induction to address onboarding gaps across the CEC area. Collaborated with SMEs to refine content, improve clarity and strengthen consistency.

Contract Senior Digital Learning Designer at Lloyds Banking Group

March 1, 2015 - December 31, 2024

Led large-scale digital learning transformation across PB&S, Credit Cards, General Insurance, Customer Financial Assistance, Fraud & Disputes, FOS, PS&R, Mortgage Servicing, Complaints and Digital Banking Helpdesk. Designed system training, simulations and blended learning that simplified complex processes, reduced errors and improved performance. Delivered training strategy, delivery models and TNAs across major programmes, shaping readiness-focused learning solutions. Redesigned key inductions, reducing time-to-competence and improving early-stage accuracy. Created scalable learning ecosystems and content hubs (Systems Hub, Communication Hub) that centralised knowledge and streamlined learning. Developed blended and applied learning programmes (GI, CFA, LBG Cruise, Systems on Deck, Ready Steady Cook) to strengthen capability and embed behaviour change. Led multi-phase Remote Advice design and delivery with excellent NPS and strong adoption. Introduced modern workflows, templates, gov

Contract Learning Designer at Barclays

March 1, 2013 - February 28, 2015

Delivered training for colleagues supporting vulnerable customers and handling sensitive cases. Created induction pathways and upskilling materials to build confidence and capability. Delivered coaching, assessments and accreditation sessions to strengthen professional standards.

Employed Integration Design Consultant and Mortgage Training Consultant at Lloyds Banking Group

June 1, 2005 - October 31, 2012

Simplified complex system and process changes into clear, accessible learning and supported full end-to-end training delivery. Designed and delivered large-scale training across diverse and regulated audiences, strengthening capability and operational performance. Led needs analyses and developed training proposals for organisational change and new launches. Delivered induction, coaching, management capability programmes and Train-the-Trainer sessions to build internal capability. Created inclusive learning adaptations and supported colleagues through major transitions.