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Hi, I’m Spoorthi Joshi, a Dublin-based technology and digital marketing professional with a strong track record in optimizing technical processes, troubleshooting, and delivering client-focused solutions across Meta ad platforms and IT infrastructure. I excel at translating complex technical concepts into clear guidance and delivering measurable results in CRM, email marketing, and data-driven optimization within diverse environments. Currently, I work as a Global Product Support Analyst at Accenture in Dublin, and I bring hands-on experience from digital marketing and CRM roles, service desk operations, and front-line customer engagement. I enjoy collaborating with cross-functional teams, visualizing data with Power BI and Tableau, and creating integrated solutions that improve platform performance, retention, and operational efficiency.…Hi, I’m Spoorthi Joshi, a Dublin-based technology and digital marketing professional with a strong track record in optimizing technical processes, troubleshooting, and delivering client-focused solutions across Meta ad platforms and IT infrastructure. I excel at translating complex technical concepts into clear guidance and delivering measurable results in CRM, email marketing, and data-driven optimization within diverse environments. Currently, I work as a Global Product Support Analyst at Accenture in Dublin, and I bring hands-on experience from digital marketing and CRM roles, service desk operations, and front-line customer engagement. I enjoy collaborating with cross-functional teams, visualizing data with Power BI and Tableau, and creating integrated solutions that improve platform performance, retention, and operational efficiency.

Spoorthi Joshi

Web Designer, Web Developer, Data Scientist, +2

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Hi, I’m Spoorthi Joshi, a Dublin-based technology and digital marketing professional with a strong track record in optimizing technical processes, troubleshooting, and delivering client-focused solutions across Meta ad platforms and IT infrastructure. I excel at translating complex technical concepts into clear guidance and delivering measurable results in CRM, email marketing, and data-driven optimization within diverse environments. Currently, I work as a Global Product Support Analyst at Accenture in Dublin, and I bring hands-on experience from digital marketing and CRM roles, service desk operations, and front-line customer engagement. I enjoy collaborating with cross-functional teams, visualizing data with Power BI and Tableau, and creating integrated solutions that improve platform performance, retention, and operational efficiency.…Hi, I’m Spoorthi Joshi, a Dublin-based technology and digital marketing professional with a strong track record in optimizing technical processes, troubleshooting, and delivering client-focused solutions across Meta ad platforms and IT infrastructure. I excel at translating complex technical concepts into clear guidance and delivering measurable results in CRM, email marketing, and data-driven optimization within diverse environments. Currently, I work as a Global Product Support Analyst at Accenture in Dublin, and I bring hands-on experience from digital marketing and CRM roles, service desk operations, and front-line customer engagement. I enjoy collaborating with cross-functional teams, visualizing data with Power BI and Tableau, and creating integrated solutions that improve platform performance, retention, and operational efficiency.

Available to hire

Hi, I’m Spoorthi Joshi, a Dublin-based technology and digital marketing professional with a strong track record in optimizing technical processes, troubleshooting, and delivering client-focused solutions across Meta ad platforms and IT infrastructure. I excel at translating complex technical concepts into clear guidance and delivering measurable results in CRM, email marketing, and data-driven optimization within diverse environments.

Currently, I work as a Global Product Support Analyst at Accenture in Dublin, and I bring hands-on experience from digital marketing and CRM roles, service desk operations, and front-line customer engagement. I enjoy collaborating with cross-functional teams, visualizing data with Power BI and Tableau, and creating integrated solutions that improve platform performance, retention, and operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

German

Beginner

Work Experience

Global Product Support Analyst at Accenture

May 1, 2024 - Present

Provide technical support and troubleshooting bugs on Meta SaaS platforms. Troubleshoot and resolve a wide range of ad-related technical issues, including campaign setup errors, delivery and optimization problems, billing discrepancies, and policy compliance. Achieve and maintain consistent 98%+ QA Evaluation KPI while surpassing individual performance requirements. Monitor updates to Meta’s advertising policies and platform changes, proactively educating users on new features and ensuring compliance to mitigate potential issues. Escalate where required to Engineers for further troubleshooting or de-bugging.

Digital Marketing and CRM Specialist at Health Sector Talent

September 1, 2022 - April 30, 2024

Create and manage email marketing campaigns, including list segmentation, content creation, and tracking performance using platforms like HubSpot and Mailchimp. Oversaw HubSpot CRM leveraging advanced tools for customer data segmentation, personalize communication and achieved a 32% increase in customer retention. Working with project management services like Monday.com and Trello board.

Service Analyst at Nextalinks Technologies

March 1, 2022 - August 31, 2022

Worked with ServiceDesk administrator to oversee and support daily service desk operations. Utilized tools like ConnectWise PSA to optimize day-to-day activities. Worked on Office 365, Active Directory, Exchange, SharePoint. Set up laptops, new users, monitor backups & documentation.

Customer Service Representative at TRANSACT GLOBAL

September 1, 2019 - July 31, 2020

Respond to customer needs and ensure that the request is dealt with appropriately to exceed the customer’s expectations, delivering high-quality customer service. Proven experience working to set targets and deliverables, forging new relationships, creating leads and following up on digital sales activities. Used Salesforce and Zoho CRM for service and support case communication. Conducted Up selling/Cross selling to ensure maximization profit on each sale.

Digital Marketing Specialist at REXTALINKS TECHNOLOGIES

January 1, 2018 - January 31, 2019

Proven expertise in evaluating user engagement using Facebook & Google Analytics. Visualized analytics data using Power BI and delivered presentations as part of the meeting sprints. Developed and Maintained WordPress CMS for Ecommerce integrating SEO plugins to boost organic traffic. Successfully pitched and won 2 new FMCG business accounts through the lead generated from company website.

Junior Sales and Marketing Analyst at REXTALINKS TECHNOLOGIES

May 1, 2016 - January 31, 2018

Played core role in targeted email campaigns using Mailchimp, Klaviyo, SEO and increased social media followers. Managed inbound digital marketing activity in HubSpot to increase automation and deliver real-time access to reporting using Tableau.