Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm a dedicated IT technician and developer who enjoys solving complex tech problems and helping people use technology more effectively. I thrive in fast-paced environments where collaboration and proactive problem solving drive real impact. Over a decade of hands-on experience across healthcare, government, education, and retail IT has shaped my ability to streamline workflows, implement secure solutions, and empower users with practical tech knowledge. With solid foundations in Active Directory, software development, and web technologies, I take pride in delivering reliable IT services, improving system uptime, and contributing to digital literacy and user satisfaction. I combine a customer-focused mindset with a hands-on technical toolkit to support teams, scale operations, and continuously learn new skills.…I'm a dedicated IT technician and developer who enjoys solving complex tech problems and helping people use technology more effectively. I thrive in fast-paced environments where collaboration and proactive problem solving drive real impact. Over a decade of hands-on experience across healthcare, government, education, and retail IT has shaped my ability to streamline workflows, implement secure solutions, and empower users with practical tech knowledge. With solid foundations in Active Directory, software development, and web technologies, I take pride in delivering reliable IT services, improving system uptime, and contributing to digital literacy and user satisfaction. I combine a customer-focused mindset with a hands-on technical toolkit to support teams, scale operations, and continuously learn new skills.

Vivinselva

Web Developer, Programmer, Full Stack Developer, +6





I'm a dedicated IT technician and developer who enjoys solving complex tech problems and helping people use technology more effectively. I thrive in fast-paced environments where collaboration and proactive problem solving drive real impact. Over a decade of hands-on experience across healthcare, government, education, and retail IT has shaped my ability to streamline workflows, implement secure solutions, and empower users with practical tech knowledge. With solid foundations in Active Directory, software development, and web technologies, I take pride in delivering reliable IT services, improving system uptime, and contributing to digital literacy and user satisfaction. I combine a customer-focused mindset with a hands-on technical toolkit to support teams, scale operations, and continuously learn new skills.…I'm a dedicated IT technician and developer who enjoys solving complex tech problems and helping people use technology more effectively. I thrive in fast-paced environments where collaboration and proactive problem solving drive real impact. Over a decade of hands-on experience across healthcare, government, education, and retail IT has shaped my ability to streamline workflows, implement secure solutions, and empower users with practical tech knowledge. With solid foundations in Active Directory, software development, and web technologies, I take pride in delivering reliable IT services, improving system uptime, and contributing to digital literacy and user satisfaction. I combine a customer-focused mindset with a hands-on technical toolkit to support teams, scale operations, and continuously learn new skills.

Available to hire

I’m a dedicated IT technician and developer who enjoys solving complex tech problems and helping people use technology more effectively. I thrive in fast-paced environments where collaboration and proactive problem solving drive real impact. Over a decade of hands-on experience across healthcare, government, education, and retail IT has shaped my ability to streamline workflows, implement secure solutions, and empower users with practical tech knowledge.

With solid foundations in Active Directory, software development, and web technologies, I take pride in delivering reliable IT services, improving system uptime, and contributing to digital literacy and user satisfaction. I combine a customer-focused mindset with a hands-on technical toolkit to support teams, scale operations, and continuously learn new skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Technician at TasNetworks

November 1, 2024 - May 1, 2026

Managed user accounts, permissions, and group policies with Active Directory to enhance security and access control. Provided Level 1 and 2 technical support, diagnosed hardware, software, and network issues, and reduced downtime. Installed and maintained operating systems, applications, and security updates. Resolved incidents and service requests via Jira and troubleshot VPN and network configurations. Assisted users with Microsoft applications and productivity tools; collaborated with teams to streamline resolutions.

IT Support Technician at Department of Health, Tasmania

July 1, 2024 - October 1, 2024

Improved network uptime by 40% by delivering remote support for 20 network issues; assisted users with OS and software installation, configuration, and troubleshooting. Maintained service documentation for accountability; educated users on security best practices; collaborated across teams to improve issue resolution and knowledge sharing.

Telehealth Coordinator at Department of Health, Tasmania

July 1, 2021 - June 1, 2024

Increased patient satisfaction scores by 90% by streamlining nurse-patient coordination and resolving technical issues; achieved 95% patient compliance through daily health monitoring and follow-ups. Configured and maintained My Care Manager devices, updated SharePoint for tracking, and provided regular status updates to stakeholders on ticket progress.

Software Developer and Support at Scoot Boot

November 1, 2021 - June 1, 2022

Monitored the health of three retail sites and resolved 100+ site issues through detailed troubleshooting. Developed webpages using Shopify and Shogun; launched email campaigns with Klaviyo and provided customer support via Gorgias.

IT Volunteer at Tasmanian Library

August 1, 2019 - June 1, 2021

Enhanced digital literacy among 50+ aged customers by facilitating computer and mobile device workshops; improved email usability for 200+ users with targeted technical assistance.

Assistant Software Developer at Edway Apps

January 1, 2018 - June 1, 2018

Assisted with interpreting client needs, documenting functional and non-functional requirements, and contributing to workflow design. Collated requirements, documented work progress, and provided timely reports.

Junior Project Analyst at Paid

January 1, 2017 - January 1, 2018

Supported the launch of a new mobile app by gathering and validating requirements, facilitating workshops, and prioritising features. Documented progress and communicated updates to management.

Project Rover at La Trobe University

July 1, 2014 - November 1, 2016

Participated in 50+ project planning and architecture sessions, improving team collaboration and project execution. Maintained SDLC documentation and supported architecture discussions.

Software Developer at Selsoft Software Solutions

May 1, 2013 - June 1, 2014

Enhanced client satisfaction by 30% through quality service and technical support for 100+ hardware and software installations. Documented progress, created training materials, and assisted with coding and debugging.

Software Developer & Support at Scoot Boot

November 1, 2021 - June 1, 2022

Monitored the health of three retail sites and three wholesale sites using SEMrush. Resolved 100+ site issues by performing detailed troubleshooting. Developed webpages for those websites using Shopify and Shogun. Launched email campaigns using Klaviyo and provided support to customers via Gorgias.

Junior Project Analyst

January 1, 2017 - January 1, 2018

Supported the launch of a new mobile app, leading design and development efforts. Utilised Agile processes and UX principles. Elicited, gathered, interpreted and documented client requirements, including facilitating validation workshops with staff members. Developed a priority list of product features and summarized functional and non-functional requirements.

Programmer at La Trobe University

July 1, 2014 - November 1, 2016

Participated in 50+ project planning and architecture sessions, enhancing team collaboration and project execution. Maintained 100% accuracy in SDLC documentation by implementing rigorous update protocols.

Programmer at Rover La Trobe University

July 1, 2014 - November 1, 2016