I am Phillip Lewis, a Trust and Safety Executive with deep hands-on experience in advertising products, policy enforcement, and data-driven content moderation. I consistently achieved KPI scores above 90% in quality, accuracy and efficiency through high-quality data labeling and AI model development. I’ve led policy updates, conducted RCA sessions with support staff, and mentored teammates while clarifying complex cases for broader teams. Beyond the technical work, I excel at clear, empathetic communication and cross-functional collaboration with product, engineering, and sales to align on issues, improvements, and policy changes. I mentor new team members, support advertisers and content owners, and enjoy turning difficult moderation challenges into practical, compliant solutions in fast-paced environments.

Phillip Lewis

I am Phillip Lewis, a Trust and Safety Executive with deep hands-on experience in advertising products, policy enforcement, and data-driven content moderation. I consistently achieved KPI scores above 90% in quality, accuracy and efficiency through high-quality data labeling and AI model development. I’ve led policy updates, conducted RCA sessions with support staff, and mentored teammates while clarifying complex cases for broader teams. Beyond the technical work, I excel at clear, empathetic communication and cross-functional collaboration with product, engineering, and sales to align on issues, improvements, and policy changes. I mentor new team members, support advertisers and content owners, and enjoy turning difficult moderation challenges into practical, compliant solutions in fast-paced environments.

Available to hire

I am Phillip Lewis, a Trust and Safety Executive with deep hands-on experience in advertising products, policy enforcement, and data-driven content moderation. I consistently achieved KPI scores above 90% in quality, accuracy and efficiency through high-quality data labeling and AI model development. I’ve led policy updates, conducted RCA sessions with support staff, and mentored teammates while clarifying complex cases for broader teams.

Beyond the technical work, I excel at clear, empathetic communication and cross-functional collaboration with product, engineering, and sales to align on issues, improvements, and policy changes. I mentor new team members, support advertisers and content owners, and enjoy turning difficult moderation challenges into practical, compliant solutions in fast-paced environments.

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Language

English
Fluent

Work Experience

Product Service Analyst at Accenture UK & Ireland
October 1, 2024 - Present
Result-oriented product service and social media analyst focusing on policy compliance, content moderation, optimization and client service delivery.
Trust and Safety Executive at Accenture UK & Ireland
March 2, 2019 - October 1, 2024
Investigated, prioritized, and resolved advertising issues; enforced content policies; led end-to-end support; collaborated with cross-functional teams; mentored staff and guided policy updates.
Customer Service & Retail at JDSports; Harvey Norman; Convergys
January 1, 2015 - January 1, 2019
Developed strong communication, problem-solving and time-management skills; provided technical support in fast-paced customer-facing roles.

Education

FETAC Level 5 at Dunboyne College of Further Education
September 1, 2015 - May 1, 2016
Leaving Certificate at Coolmine Community School
September 1, 2010 - May 1, 2015

Qualifications

FETAC Level 5
September 1, 2015 - May 1, 2016
Leaving Certificate
September 1, 2010 - May 1, 2015

Industry Experience

Professional Services, Media & Entertainment, Software & Internet, Other