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As an Executive Operations Partner with 4+ years of experience supporting leadership teams and multi-unit businesses across hospitality, logistics, HR, and admin operations, I optimize executive workflows, strengthen operational infrastructure, and manage end-to-end client and revenue processes in fast-paced remote environments. I specialize in calendar governance, cross-functional coordination, HRIS administration, logistics management, compliance oversight, and performance reporting. I'm known for improving efficiency, safeguarding data integrity, and driving scalable SLA-aligned operations, trusted by leaders for discretion, ownership, and the ability to turn operational complexity into organized execution. I lead across calendar management, SOP development, and vendor coordination, designing streamlined internal workflows, dashboards, and knowledge resources to empower teams. I thrive in high-volume environments, delivering executive-ready materials and decision-support deliverables, and collaborating across stakeholders to drive strategic growth initiatives.…As an Executive Operations Partner with 4+ years of experience supporting leadership teams and multi-unit businesses across hospitality, logistics, HR, and admin operations, I optimize executive workflows, strengthen operational infrastructure, and manage end-to-end client and revenue processes in fast-paced remote environments. I specialize in calendar governance, cross-functional coordination, HRIS administration, logistics management, compliance oversight, and performance reporting. I'm known for improving efficiency, safeguarding data integrity, and driving scalable SLA-aligned operations, trusted by leaders for discretion, ownership, and the ability to turn operational complexity into organized execution. I lead across calendar management, SOP development, and vendor coordination, designing streamlined internal workflows, dashboards, and knowledge resources to empower teams. I thrive in high-volume environments, delivering executive-ready materials and decision-support deliverables, and collaborating across stakeholders to drive strategic growth initiatives.

Paolo Tan

Executive Producer, Story Producer, Production Manager, +2

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As an Executive Operations Partner with 4+ years of experience supporting leadership teams and multi-unit businesses across hospitality, logistics, HR, and admin operations, I optimize executive workflows, strengthen operational infrastructure, and manage end-to-end client and revenue processes in fast-paced remote environments. I specialize in calendar governance, cross-functional coordination, HRIS administration, logistics management, compliance oversight, and performance reporting. I'm known for improving efficiency, safeguarding data integrity, and driving scalable SLA-aligned operations, trusted by leaders for discretion, ownership, and the ability to turn operational complexity into organized execution. I lead across calendar management, SOP development, and vendor coordination, designing streamlined internal workflows, dashboards, and knowledge resources to empower teams. I thrive in high-volume environments, delivering executive-ready materials and decision-support deliverables, and collaborating across stakeholders to drive strategic growth initiatives.…As an Executive Operations Partner with 4+ years of experience supporting leadership teams and multi-unit businesses across hospitality, logistics, HR, and admin operations, I optimize executive workflows, strengthen operational infrastructure, and manage end-to-end client and revenue processes in fast-paced remote environments. I specialize in calendar governance, cross-functional coordination, HRIS administration, logistics management, compliance oversight, and performance reporting. I'm known for improving efficiency, safeguarding data integrity, and driving scalable SLA-aligned operations, trusted by leaders for discretion, ownership, and the ability to turn operational complexity into organized execution. I lead across calendar management, SOP development, and vendor coordination, designing streamlined internal workflows, dashboards, and knowledge resources to empower teams. I thrive in high-volume environments, delivering executive-ready materials and decision-support deliverables, and collaborating across stakeholders to drive strategic growth initiatives.

Available to hire

As an Executive Operations Partner with 4+ years of experience supporting leadership teams and multi-unit businesses across hospitality, logistics, HR, and admin operations, I optimize executive workflows, strengthen operational infrastructure, and manage end-to-end client and revenue processes in fast-paced remote environments. I specialize in calendar governance, cross-functional coordination, HRIS administration, logistics management, compliance oversight, and performance reporting. I’m known for improving efficiency, safeguarding data integrity, and driving scalable SLA-aligned operations, trusted by leaders for discretion, ownership, and the ability to turn operational complexity into organized execution.

I lead across calendar management, SOP development, and vendor coordination, designing streamlined internal workflows, dashboards, and knowledge resources to empower teams. I thrive in high-volume environments, delivering executive-ready materials and decision-support deliverables, and collaborating across stakeholders to drive strategic growth initiatives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Manager at Landmark Tools

October 1, 2025 - January 1, 2026

Led end-to-end customer and logistics operations across U.S. and Canadian channels, overseeing order flow, supplier procurement, freight coordination, and shipment tracking to ensure SLA adherence and on-time delivery. Managed concurrent workflows, vendor coordination, and post-delivery issue resolution to sustain high customer satisfaction.

Executive Operations Partner at Beyond Nourished | North Star Property Management

October 1, 2024 - November 1, 2025

Led cross-functional execution across three business units, optimizing calendar governance, scheduling, and PTO tracking for 5+ multi-unit managers. Implemented structured PTO tracking, dashboards, and workflows to improve staffing visibility, reduce operational disruption, and maintain alignment across hospitality, logistics, HR, and admin operations. Drove proactive issue resolution and maintained high-level executive communications and governance for remote, high-volume environments.

Administrative Assistant at UPM Group

October 1, 2024 - April 1, 2025

Managed executive-level communications across 15 internal and external stakeholders, acting as central coordination point to ensure timely information flow and operational alignment across three business units. Supported back-office operations, calendar management, inbox oversight, and administrative execution; maintained multi-database data integrity and improved onboarding/training materials. Coordinated follow-ups across 10+ concurrent workflows and supported onboarding and training efficiency.

Customer & Client Operations Specialist at ADP Philippines | Amazon Operations and Services

September 1, 2023 - October 1, 2024

Delivered enterprise-level multi-channel customer and client support (phone, email, chat), resolving high-volume orders while consistently meeting SLAs and quality standards. Maintained performance metrics including CSAT, First Contact Resolution, and Average Handle Time in a fast-paced service environment, balancing efficiency with empathy.